Problem Updating Fixture Profile

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MusicMasters
Posts: 11
Joined: Tue Nov 13, 2018 4:11 pm
Operating System: Mac OS X

Problem Updating Fixture Profile

Post by MusicMasters »

So I have spent over 150 hours programing a show and something is going on with the color picker on one of my fixture groups. I have 12 Chauvet Intimidator spot LED 350's patched and I am trying to update the fixture profile and every time I try to do so, it gives me an error message saying Error during the update and no way to do anything. see video. The only option I can see is to delete all the fixtures and repatch but that means I have to reprogram all of the 12 fixtures in every scene in my show file and that will take probably 6 hours. There has got to be a way to be able to select the file of the fixture profile without having to delete it and reprogram hours and hours of work.
willm
Posts: 651
Joined: Wed Jun 08, 2022 3:19 pm

Re: Problem Updating Fixture Profile

Post by willm »

Hello,

Thanks for raising this topic! Could you please attach the following so that we can look into this:

- The .dvc file you are using
- The new .ssl2 file you are trying to update

Kind regards,
Will
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