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by TomHat
Mon Aug 08, 2022 6:42 am
Forum: Daslight 4
Topic: Stand Alone not playing with DVC4 gzm
Replies: 6
Views: 4457

Re: Stand Alone not playing with DVC4 gzm

Hello,

Sorry but in Daslight4, you can't. D4 is a LIVE-oriented software and has been optimised towards that aspect. The Standalone feature will allow you to do simple triggers for your scenes, no complex transparency/merge/dynamic editing or anything like that.

Regards,
by TomHat
Mon Aug 08, 2022 6:36 am
Forum: Daslight 4
Topic: Lampen flackern nach längerer Betriebszeit
Replies: 2
Views: 117

Re: Lampen flackern nach längerer Betriebszeit

Hello,

Very sad to hear about this issue ! We sure will look into it and come up with a fix asap.

Regards,
by TomHat
Tue Aug 02, 2022 7:07 am
Forum: DVC FUN
Topic: DVC FUN - Upgrade question
Replies: 5
Views: 5141

Re: DVC FUN - Upgrade question

Hello, You just need to connect onto this website using your personal Daslight account : https://store.dmxsoft.com/en/my_interfaces If your DMX interface is registerd on that account, you will see it appear in your list of devices and you will be able to buy any licence from this page. Once this is ...
by TomHat
Tue Aug 02, 2022 6:57 am
Forum: Daslight 4
Topic: I have a problem using this light : ADJ Element HEXIP
Replies: 3
Views: 79

Re: I have a problem using this light : ADJ Element HEXIP

Hello,

Please contact the customer support via ticket here :
https://store.daslight.com/en/support

Normally we would treat the issue here on this forum, but this could have several different causes and it'll be easier for our technicians to treat it there.

Best regards,
by TomHat
Mon Jul 25, 2022 8:45 am
Forum: Daslight 4
Topic: Problem to start Daslight4 on Mac Mini High Sierra
Replies: 7
Views: 309

Re: Problem to start Daslight4 on Mac Mini High Sierra

Please let us know if the issue is fixed with the latest Beta.

Regards,
by TomHat
Thu Jul 21, 2022 9:42 am
Forum: Daslight 4
Topic: Version march 2022 crashed on Mojave
Replies: 5
Views: 277

Re: Version march 2022 crashed on Mojave

Hello,

Thank you for sharing this. And sorry about it !
This issue is already addressed here :
viewtopic.php?f=19&t=6783

Regards,
by TomHat
Thu Jul 21, 2022 8:54 am
Forum: Daslight 4
Topic: Making scene with multiple steps using other static scemes
Replies: 3
Views: 245

Re: Making scene with multiple steps using other static scemes

Hello,

Please see if this does the trick :
- Select multiple scenes using CTRL+ click
- Right-click -> merge scenes

Regards,
by TomHat
Thu Jul 21, 2022 8:51 am
Forum: Daslight 4
Topic: Need link to previous version
Replies: 1
Views: 128

Re: Need link to previous version

Hello,

This issue has also been treated here
viewtopic.php?f=19&t=6783&p=19469#p19459

Regards,
by TomHat
Thu Jul 21, 2022 8:48 am
Forum: General Chatter
Topic: Daslight Forum: Enable HTTPS redirect
Replies: 1
Views: 275

Re: Daslight Forum: Enable HTTPS redirect

Hello,

Sorry for the late reply. I'm just letting you know that I have forwarded this to our web team on the 8th of July. We are taking this very seriously and will be fixing it asap.

Regards,
by TomHat
Thu Jul 21, 2022 8:46 am
Forum: Daslight 4
Topic: Version march 2022 crashed on Mojave
Replies: 5
Views: 277

Re: Version march 2022 crashed on Mojave

Hello,

Do you have some MacOS report to share ? If you get the chance to click "signal" whenever you get the crash, you should be presented with a long report containing a lot of information. Please share this so I can see what the issue seems to be.

Regards,
by TomHat
Thu Jul 21, 2022 8:45 am
Forum: Daslight 4
Topic: Problem to start Daslight4 on Mac Mini High Sierra
Replies: 7
Views: 309

Re: Problem to start Daslight4 on Mac Mini High Sierra

Hello,

Sorry about this. Thank you for reporting. This is due to an update in one of our dependencies. We are going to fix this shortly.

Regards,
by TomHat
Mon Jul 18, 2022 1:45 pm
Forum: Daslight 4
Topic: Stacking and reversing an effect
Replies: 3
Views: 222

Re: Stacking and reversing an effect

Correct. If you're using a DVC Fun interface, you can acquire a licence by contacting the support team via ticket here : https://store.daslight.com/en/support Former DVC Gold and DVC GZM models aren't compatible with Daslight5. All new models (DVC Fun, Gold and GZM) currently available on our online...
by TomHat
Mon Jul 18, 2022 1:40 pm
Forum: Daslight 4
Topic: LED flickering with Daslight
Replies: 1
Views: 125

Re: LED flickering with Daslight

Hello,

Your Daslight interface sends DMX frames every 40ms. Could the flickering come from the DMX decoder not handling this frequency ?

Regards,
by TomHat
Mon Jul 18, 2022 1:38 pm
Forum: Daslight 4
Topic: Problème de reset position entre chaque scène
Replies: 3
Views: 205

Re: Problème de reset position entre chaque scène

Bonjour,

Il semblerait que ce soit un réglage à effectuer au niveau des appareils.
Si deux appareils du même modèle se comportent différemment en recevant les mêmes informations DMX, il faut s'attendre à ce que le souci vienne d'un réglage différent d'un des projecteurs.

Cordialement,
by TomHat
Mon Jul 18, 2022 1:35 pm
Forum: Daslight 4
Topic: Version march 2022 crashed on Mojave
Replies: 5
Views: 277

Re: Version march 2022 crashed on Mojave

Hello,

Do you still get this issue with the current official ? (july 2022)

Regards,

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