URGENT - DVC4 Gold Issue
Posted: Thu Aug 08, 2019 1:29 pm
A general overview of issues as follows:
- 3 Pin XLR connector not releasing High Quality XLR DMX connection Cable causing me to have to dismantle the cable to attempt to remove the main casing of the connector.
- Release pin at the top of the connector housing of the DasLight DVC4 Gold on Das Light DVC 4 box not releasing the DMX cable Connector out of the DVC4 Unit.
- Needing to break a dmx cable to get access and then needing to dismantle the Das Light DVC 4 Gold to get some tweezers into the spring load release clip of the XLR DMX connector to release the DMX cables metal sheathing/ Outer Surround).
- Mac users having no drivers, how to reset the DasLight Hardware when EA appears on the Unit and the red light flashes constantly and no DMX signal sent to any lights.
I note that all of the above issues have been experienced within 24 hours of ownership of this device, what hope have I got for using it for the next few years???
I would therefore greatly appreciate your advice/ assistance and some kind of explanation or recompense for why such issues seem to have occurred with such a minimal opportunity for these issues to be explained by general wear and tear?
I am half tempted to get a full refund, which would be disappointing considering I have invested a lot of time and effort into setting this all up, programming and then a day of failure with the hardware actually in my possession.
Please could you advise?
- 3 Pin XLR connector not releasing High Quality XLR DMX connection Cable causing me to have to dismantle the cable to attempt to remove the main casing of the connector.
- Release pin at the top of the connector housing of the DasLight DVC4 Gold on Das Light DVC 4 box not releasing the DMX cable Connector out of the DVC4 Unit.
- Needing to break a dmx cable to get access and then needing to dismantle the Das Light DVC 4 Gold to get some tweezers into the spring load release clip of the XLR DMX connector to release the DMX cables metal sheathing/ Outer Surround).
- Mac users having no drivers, how to reset the DasLight Hardware when EA appears on the Unit and the red light flashes constantly and no DMX signal sent to any lights.
I note that all of the above issues have been experienced within 24 hours of ownership of this device, what hope have I got for using it for the next few years???
I would therefore greatly appreciate your advice/ assistance and some kind of explanation or recompense for why such issues seem to have occurred with such a minimal opportunity for these issues to be explained by general wear and tear?
I am half tempted to get a full refund, which would be disappointing considering I have invested a lot of time and effort into setting this all up, programming and then a day of failure with the hardware actually in my possession.
Please could you advise?