DVC4 Gold Controllers deactivate after time
Posted: Sun Apr 21, 2019 10:10 am
Hi dear Daslight Community,
I beought Daslight 4 with 2 Controllers, and it works fine. But there is one fatal problem: After some time not using the software (from 1 hour to 12 hours) there is no way to control any more lights. The Daslight 4 Software is still running and you can click and control everything in the software - but no effect on any light will happen.
When I take a look into the settings-->hardware, then the two DVC4 Gold Controllers are NOT "active".
When I am clicking on the "active" button, the programm is loading 2 seconds, but nothing happens - I cant reactivate the controllers.
After a restart of the software there is a suspicious behaviour: Now the software thinks, that 3 devices are connected, as you can see on the image:
The device 290099 is connected directly, but not the other one, and I also cant activate the device 291097 manually. Now I disconnect the device 291097 from USB and reconnect it:
Now the device is active, I have to assign the DMX Universes agian and then everything is working again.
Is there any Idea how to solve this?
Thank you for your help
This is the Setup:
- Asus miniPC Corei5, 2,5Ghz, 16GB Ram
- Windows 10 64bit, latest version
- Daslight 4 Version Aug 02 2018 (18.802.8699.1345)
- 4 Universes are used with two DVC Gold Controllers, via USB 3 connected
- Windows 10 Energy Options are set to "maximum performance"
I beought Daslight 4 with 2 Controllers, and it works fine. But there is one fatal problem: After some time not using the software (from 1 hour to 12 hours) there is no way to control any more lights. The Daslight 4 Software is still running and you can click and control everything in the software - but no effect on any light will happen.
When I take a look into the settings-->hardware, then the two DVC4 Gold Controllers are NOT "active".
When I am clicking on the "active" button, the programm is loading 2 seconds, but nothing happens - I cant reactivate the controllers.
After a restart of the software there is a suspicious behaviour: Now the software thinks, that 3 devices are connected, as you can see on the image:
The device 290099 is connected directly, but not the other one, and I also cant activate the device 291097 manually. Now I disconnect the device 291097 from USB and reconnect it:
Now the device is active, I have to assign the DMX Universes agian and then everything is working again.
Is there any Idea how to solve this?
Thank you for your help
This is the Setup:
- Asus miniPC Corei5, 2,5Ghz, 16GB Ram
- Windows 10 64bit, latest version
- Daslight 4 Version Aug 02 2018 (18.802.8699.1345)
- 4 Universes are used with two DVC Gold Controllers, via USB 3 connected
- Windows 10 Energy Options are set to "maximum performance"