Daslight Forum

Hello,

I bought a DPAD Gold but I can not connect it to the DVC3 Software.

When I plug it in via USB, my pc tells me the interface is detected.

The hardware manager works fine and I already upgraded to the latest firmware.

When I start the software brought on CD it says that the hardware firmware is too recent and tells me to upgrade the software firmware.

So I downloaded the latest DVC3 from the website but still no connection, neither via USB nor via ethernet.

I also tried different PCs, different cables and different software (like ESA2, ESA2 Beta, DVC3 Beta, ESA Pro).

What shall I do?

Thanks for help
Tim

Check the DVC3 software version requirements: The error message indicates that the DVC3 software is not compatible with the firmware version on your DPAD Gold device. Verify the minimum required software version for your DPAD Gold firmware and make sure you have downloaded the correct, compatible version of the DVC3 software.
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Ensure the drivers are properly installed: Even though the hardware manager reports the interface is detected, there may be an issue with the device drivers. Try reinstalling the drivers for the DPAD Gold, either from the original CD or by downloading them from the manufacturer's website.

Try a different USB port: Sometimes a specific USB port may not work properly. Try connecting the DPAD Gold to a different USB port on your computer, preferably one directly on the motherboard rather than on a front panel or hub.

Check the cable: Ensure the USB cable you are using is in good condition and capable of reliable data transfer. Try a different, known-good USB cable.

Disable antivirus/firewall temporarily: Your antivirus software or Windows Defender firewall may be interfering with the connection. Try temporarily disabling them and see if that resolves the issue.

Update Windows: Make sure your Windows operating system is fully up-to-date, as compatibility issues can sometimes be resolved by installing the latest Windows updates.

Contact the manufacturer: If none of the above steps work, reach out to the DPAD Gold or DVC3 software manufacturer for further assistance. They may be able to provide more specific guidance or instructions for your particular setup.