Posted: Mon Mar 14, 2011 10:45 am
Open tools.exe and go to the DMX test tab. (make sure DVC2 is closed). Move some faders on the left, do you get a reliable signal? If not e-mail me your serial number and address and I will arrange an RMA.
By the way..any high quality audio XLR cable is fine for DMX, the only real difference is that you generally have better shielding on a DMX cable because a DMX signal is lower than an audio signal. I would suggest replacing with a DMX cable if you had a small amount of flickering from a couple of fixtures over a long distance, but with your problem, using a data cable will make absolutely no difference.
By the way..any high quality audio XLR cable is fine for DMX, the only real difference is that you generally have better shielding on a DMX cable because a DMX signal is lower than an audio signal. I would suggest replacing with a DMX cable if you had a small amount of flickering from a couple of fixtures over a long distance, but with your problem, using a data cable will make absolutely no difference.