Crash when using apc mini faders
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- Posts: 8
- Joined: Wed Feb 01, 2023 12:35 pm
- Operating System: Windows
Crash when using apc mini faders
Hi all, im using daslight 5 version 5.0.4.1 (24.0408.138.57) in combination with a DVC gold and a Akai APC Mini MK2.
After the latest update the Daslight sometimes completely freezes when using the faders on the APC which are mapped to the mixer faders in Daslight. The show freezes completely, and the windows "not responding" dialog pops up.
I have to kill daslight using taskmanager and restart it again. Very frustrating when in the middle of a show.
Also, the crashreporter doesnt start.
After the latest update the Daslight sometimes completely freezes when using the faders on the APC which are mapped to the mixer faders in Daslight. The show freezes completely, and the windows "not responding" dialog pops up.
I have to kill daslight using taskmanager and restart it again. Very frustrating when in the middle of a show.
Also, the crashreporter doesnt start.
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- Posts: 8
- Joined: Wed Feb 01, 2023 12:35 pm
- Operating System: Windows
Re: Crash when using apc mini faders
Anyone? Please help! This is not workable at all.
Here is a video and a photo of the error occurring and the show file: https://www.dropbox.com/t/rcIukiE0GjsZYXoV
PC specs:
Processor Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz 3.19 GHz
Geïnstalleerd RAM-geheugen 16,0 GB (15,9 GB beschikbaar)
Windows 10
Here is a video and a photo of the error occurring and the show file: https://www.dropbox.com/t/rcIukiE0GjsZYXoV
PC specs:
Processor Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz 3.19 GHz
Geïnstalleerd RAM-geheugen 16,0 GB (15,9 GB beschikbaar)
Windows 10
Re: Crash when using apc mini faders
Hello,
Can you try with our latest beta version and tell me if your problem is still there ?
https://eu-software.n-g.co/Version/Dasl ... 478426.exe
thanks
Can you try with our latest beta version and tell me if your problem is still there ?
https://eu-software.n-g.co/Version/Dasl ... 478426.exe
thanks
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- Posts: 8
- Joined: Wed Feb 01, 2023 12:35 pm
- Operating System: Windows
Re: Crash when using apc mini faders
Unfortunately yes. Almost immediately.
Re: Crash when using apc mini faders
Ok, thanks for the report.
Can you try to remove all your touch mapping ?
Regards
Can you try to remove all your touch mapping ?
Regards
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- Posts: 8
- Joined: Wed Feb 01, 2023 12:35 pm
- Operating System: Windows
Re: Crash when using apc mini faders
Removed all the touch mappings but the error still occurs unfortunately. Any other suggestions?
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- Posts: 8
- Joined: Wed Feb 01, 2023 12:35 pm
- Operating System: Windows
Re: Crash when using apc mini faders
Any other suggestions?
Re: Crash when using apc mini faders
Try DS5 v 5.0.3, APC MINI mk2 works fine for me in this version.
Re: Crash when using apc mini faders
Hello,
You can try this following steps:
- Replace the USB cable. For best performance, use a short, high quality USB cable with a ferrite bead. Just one faulty or underperforming cable can sometimes knock out USB connection for all other USB devices currently connected to the computer.
- Connect directly to the computer's USB port and not through a hub.
- Try different ports on the computer - some devices don't work in USB 3.0 ports.
If using a hub, it must be powered. Check that the hub is functioning correctly and that its connection cable is also working properly. A hub's overall speed is automatically downgraded to the speed of the lowest performing device connected to it. For instance, if you plug a USB 1 device into it, all other devices on the hub are downgraded to USB 1 speed.
- If using Windows make sure that power saving is disabled for USB ports.
Regards
You can try this following steps:
- Replace the USB cable. For best performance, use a short, high quality USB cable with a ferrite bead. Just one faulty or underperforming cable can sometimes knock out USB connection for all other USB devices currently connected to the computer.
- Connect directly to the computer's USB port and not through a hub.
- Try different ports on the computer - some devices don't work in USB 3.0 ports.
If using a hub, it must be powered. Check that the hub is functioning correctly and that its connection cable is also working properly. A hub's overall speed is automatically downgraded to the speed of the lowest performing device connected to it. For instance, if you plug a USB 1 device into it, all other devices on the hub are downgraded to USB 1 speed.
- If using Windows make sure that power saving is disabled for USB ports.
Regards
Re: Crash when using apc mini faders
Hello
Do you use the ArtNet protocol ?
Do you use the ArtNet protocol ?
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- Posts: 8
- Joined: Wed Feb 01, 2023 12:35 pm
- Operating System: Windows
Re: Crash when using apc mini faders
Ive tried all steps as explained. I even tried a different PC and a different APC mini. No results. Still the same error.
Yes. I use 8 ArtNet universes (1 till 4 are standard dmx and used bij the DVC Gold, 5 till 12 are used by the artnet controllers) to control a custom made led strip ceiling controlled by two MaNima artnet controllers.
Yes. I use 8 ArtNet universes (1 till 4 are standard dmx and used bij the DVC Gold, 5 till 12 are used by the artnet controllers) to control a custom made led strip ceiling controlled by two MaNima artnet controllers.
Re: Crash when using apc mini faders
Hello
Can you send me an email to [email protected]. I will send you an update to try to fix your problem.
Regards
Can you send me an email to [email protected]. I will send you an update to try to fix your problem.
Regards