Controller Gold locking up in VC2 beta

Previous Daslight version. Can manage up to 6 DMX universes depending on the hardware connected

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danwest
Posts: 14
Joined: Tue Jun 01, 2010 12:45 pm

Controller Gold locking up in VC2 beta

Post by danwest »

Hiya,

I have been using VC2 beta, and every now and then it will lock up the USB DMX hardware and i will have to restart the the program and unplug the hardware then replug again. When I'm in the middle of a show it's a pain.
simonB
Site Admin
Posts: 1265
Joined: Wed Dec 02, 2009 3:57 pm

Post by simonB »

Has this only started happening with the latest version?

Sometimes a change in USB cable can help fix this. A power surge can sometimes knock out USB devices, such as a smoke machine or DMX relay for PAR cans. Try unplugging your laptops power connection when you fir a smoke machine or power unit and see if this fixes the problem.
danwest
Posts: 14
Joined: Tue Jun 01, 2010 12:45 pm

Post by danwest »

Hiya,

I have been doing some testing and it seams to be:

If you have stuff programmed already then go to the DMX patching window then go back to live it locks up. So I have gone back to stable VC2 and its working fine now.

(must say, I am only just starting to see what power VC2 has when it comes to controlling lights, loving it!)
simonB
Site Admin
Posts: 1265
Joined: Wed Dec 02, 2009 3:57 pm

Post by simonB »

I can't reproduce this, does it happen every time?

Which version are you using? There is no beta out at the moment, the latest and most stable is 5th May.
danwest
Posts: 14
Joined: Tue Jun 01, 2010 12:45 pm

Post by danwest »

I'll check what version it's running when i get in to work on monday. No, it don't happen all the time. But to solve it, i just restart the software (which is not too bad as I stick a stand alone scene on the card so nothing major happens.

I also came across the issue you mention before too, only noticed it before we went live when i checked the lights were working. when I switched on some UV lights via a switcher it kicked out the usb hardware and i needed to unplug it and replug it. Bit of a pain, as most the lights go into auto mode and come on.
Sounds like the surge of the fitting starting up dose something. But when i turn the fog on, nothing happens. seams to be the uv lights. I can't unplug the computer as it's a touch screen pc and not a laptop, so would running the pc through its own surge protector help?

cheers for your help, :) Dan
simonB
Site Admin
Posts: 1265
Joined: Wed Dec 02, 2009 3:57 pm

Post by simonB »

I don't think a surge protector will help, all this does is knocks the power off in the case of a huge power surge (I think).

You need to run the UV lights off a different ring main if possible.
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