DVC 2 interface not detected

Previous Daslight version. Can manage up to 6 DMX universes depending on the hardware connected

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Andrew
Posts: 1
Joined: Mon Jul 04, 2016 7:33 am
Operating System: Windows

DVC 2 interface not detected

Postby Andrew » Mon Jul 04, 2016 7:42 am

Hello!
I have a DVC2 Gold SIUDI 7A 1024. S/N ******. Version Windows 8.1 64bit
After updating Firmvare v.1.9 to 1.20 and the new version of the software downloaded from your site, the device is not determined by the program Daslight virtual kontroller2 and 3(interface not detected). The program Toolse operating normally working. What do I need to do to the device work?
Thank you!

Benno
Posts: 534
Joined: Tue Mar 31, 2015 3:31 pm
Location: Brighton
Contact:

Re: DVC 2 interface not detected

Postby Benno » Tue Aug 23, 2016 8:31 am

Hi Andrew,

Sorry to hear you're having problems connecting your device. Your device with the 1.20 firmware should work with latest software from our website. Please can you confirm the date of the software you are using from the About screen?

Please see the link below to the downloads page for all the latest version of the software.
www.daslight.com/download.htm
Benno
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Product Support


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