problem with beam 201 (mark)

jamarvle · Post by **jamarvle** » Mon Apr 06, 2015 8:38 pm

please, there is a problem with the luminaire fixture of the BEAM 201 manufactured by MARK.

when I start Daslight and introduce in the universe 1, the program crashes and no longer responds until I close it, and the 3d simulator says that there is a Problem with one fixture.

please check this fixture and say me solution.

thanks you very much!

Benno · Post by **Benno** » Mon Apr 13, 2015 1:54 pm

Hi there,

would you be able to send over your SSL profile so I can check the problem?

Kind regards,

Ben

jamarvle · Post by **jamarvle** » Fri Apr 17, 2015 7:38 am

sorry I can't upload the archivo, I send you a picture of Daslight page where I have downloaded the file.

if you want I could send the .ssl in a private email.

thanks you very much

https://www.dropbox.com/sh/u6krde0ivn8c ... sKJla?dl=0

Benno · Post by **Benno** » Mon Apr 20, 2015 11:55 am

Hi there,

I have passed on all the details to our developers so they can try and replicate the problem and find a fix.

Cheers,

Ben

Benno · Post by **Benno** » Mon Apr 20, 2015 12:42 pm

After investigation from our developers it appears the SSL profile is corrupt.

Please could you login to the Daslight website and make a request for the profile on the online store, we will be able to upload a corrected version for you.

If you haven't already got an account you will need to register before you submit a request.

Thanks

jamarvle · Post by **jamarvle** » Wed Apr 22, 2015 10:43 am

thanks you very much.

I have send a message to Daslight saying them to correct this fixture.