I have a problem using this light : ADJ Element HEXIP

The previous Daslight version

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djblex
Posts: 3
Joined: Thu Feb 18, 2021 10:24 pm
Operating System: Windows

I have a problem using this light : ADJ Element HEXIP

Post by djblex »

Hey, I don't know in which section I should post this. I have a problem using the light adj element hexip. I using Daslight 4. I bought the wifly EXR Battery to put in my sushi-ds and I hope that's would have been working, and not at all. I know that it's not working without that.
I have 4 of these lights and I have to take some others, I don't know why it is in dashlight and it doesn't work.
Can you please help me. Thank you so much.
TomHat
Posts: 1380
Joined: Tue Feb 23, 2016 9:11 am
Location: France
Contact:

Re: I have a problem using this light : ADJ Element HEXIP

Post by TomHat »

Hello,

Please contact the customer support via ticket here :
https://store.daslight.com/en/support

Normally we would treat the issue here on this forum, but this could have several different causes and it'll be easier for our technicians to treat it there.

Best regards,
TomHat
--
Daslight Support

Mail : [email protected]
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500
djblex
Posts: 3
Joined: Thu Feb 18, 2021 10:24 pm
Operating System: Windows

Re: I have a problem using this light : ADJ Element HEXIP

Post by djblex »

Ok. Thanks a lot. I will make it.

Best regards,
djblex
Posts: 3
Joined: Thu Feb 18, 2021 10:24 pm
Operating System: Windows

Re: I have a problem using this light : ADJ Element HEXIP

Post by djblex »

Hi TomHat,

I was going to describe my problem where you have told me, but it ask me for the interface serial number and to describe aigain, I have written it but it told me that it was not good.

I don't know what to do.

Can you please help me again?

Best Regards,
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