Hi There,
Just wondering if anyone else is experiencing a freeze upon startup for Daslight4. This happened also with Dalight4 Beta. The program opens fully and the splash screen fades away as per normal then a split second later re-appears and is frozen. When this happens nothing on the program can be used, essentially locking the software and requires restart. I have to restart between 2 to an infinite number of times to get passed this issue.
Any advice welcome
FYI - PC: Win7 Ultimate 64bit, i7-4510U, 8GB Ram, Daslight4 version Dec 22 2017 (17.1222.8437.1300)
Screenshot attached
Startup Frozen Splash screen
Startup Frozen Splash screen
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Re: Startup Frozen Splash screen
Hey,
Do you have any interface connected to the computer when you start the software ? It could be that something (message dialog) appears behind the splashscreen and prevents it from disappearing. Two things you can try :
- Start the software without any interface connected;
- Try and press "Escape" key to quit splashscreen.
Please let us know if this changed anything.
Regards,
Do you have any interface connected to the computer when you start the software ? It could be that something (message dialog) appears behind the splashscreen and prevents it from disappearing. Two things you can try :
- Start the software without any interface connected;
- Try and press "Escape" key to quit splashscreen.
Please let us know if this changed anything.
Regards,
TomHat
--
Daslight Support
Mail : [email protected]
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500
--
Daslight Support
Mail : [email protected]
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500