MY Project does not open

The previous Daslight version

Moderators: TomHat, simonB

agus
Posts: 21
Joined: Sun Oct 12, 2008 6:59 am

MY Project does not open

Post by agus »

Hi, I have a major problem.
One day the file that I use every weekend to work suddently does not open.

I load it, and it loads 3/4 of the way, then it stays "loading Scenes" while in task manager shows as (not responding)
I have no idea what it is, last week was working fine. I have the latest version of DVC4 and have tried it on 2 very good computers. (all runing windows 10)

what should I do? its very importan to me this file.
is there any e mail I can contact for help?
TomHat
Posts: 1380
Joined: Tue Feb 23, 2016 9:11 am
Location: France
Contact:

Re: MY Project does not open

Post by TomHat »

Hey,

Please send me your showfile and I'll see if I can fix it in any way.

Regards,
TomHat
--
Daslight Support

Mail : [email protected]
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500
bea
Posts: 2
Joined: Wed Nov 22, 2017 7:00 pm
Operating System: Windows

Re: MY Project does not open

Post by bea »

Hi,
I've got the same problem.
After a few weeks working on a show, Daslight crashed during saving. So every time I try to open this file, Daslight loads scenes and freezes always at the same point. I thought that the file was corrupted by the crash, but I have no idea how to fix it (if it's actually possible to fix it)

Any suggests?
TomHat
Posts: 1380
Joined: Tue Feb 23, 2016 9:11 am
Location: France
Contact:

Re: MY Project does not open

Post by TomHat »

Hey Bea,

Please send me your showfile and I'll let you know if it can be fixed.
By the way, we should soon release a version of Daslight 4 that will store a backup version of your file before replacing it. That way you will always have a way to get back the latest valid version of your show.

Regards,
TomHat
--
Daslight Support

Mail : [email protected]
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500
bea
Posts: 2
Joined: Wed Nov 22, 2017 7:00 pm
Operating System: Windows

Re: MY Project does not open

Post by bea »

Hi TomHat,
I've sent you a download link via private message. Thank you for your help!
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