ipad app - er hang

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big_seehund
Posts: 54
Joined: Sun Jan 29, 2012 6:35 pm

ipad app - er hang

Postby big_seehund » Sun Jul 02, 2017 7:47 pm

hello,
we have the problem that the software (DVC4 1.6.) hang for maybe 3-5 sec when you start the easyremote-app on the iPad.
When the app is on you can't change the sites in the "show"-Mode (it takes 5-7 sec) the programm hang complet.
Also if you do nothing on the iPad the show mode will freeze 3 or 4 times an hour.

The DMX Output works in the last state also with movings....

I think our Showfile is not small (45 MB). Maybe the Problem starts at the growing file...
I send the File now to simon - maybe you can reproduce.

Benno
Posts: 534
Joined: Tue Mar 31, 2015 3:31 pm
Location: Brighton
Contact:

Re: ipad app - er hang

Postby Benno » Mon Jul 03, 2017 1:59 pm

Hi big_seehund,

Thanks for the showfile, I have passed this on to the developers so they can investigate. As soon as have more information I will let you know. Kind regards
Benno
--
Product Support

big_seehund
Posts: 54
Joined: Sun Jan 29, 2012 6:35 pm

Re: ipad app - er hang

Postby big_seehund » Mon Jul 03, 2017 7:39 pm

Thanks.

Say them I need it on Saturday :?

Maybe then can find it till this weekend :mrgreen:

big_seehund
Posts: 54
Joined: Sun Jan 29, 2012 6:35 pm

Re: ipad app - er hang

Postby big_seehund » Thu Aug 24, 2017 2:01 pm

are there new information about the iOS easy remote ????

Benno
Posts: 534
Joined: Tue Mar 31, 2015 3:31 pm
Location: Brighton
Contact:

Re: ipad app - er hang

Postby Benno » Fri Aug 25, 2017 10:07 am

The developers are still investigating the problem. Thanks for you patience, as soon as we have more information I will let you know. Kind regards.
Benno

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Product Support


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