Daslight 3 Beta Apr 6 2016 crashed

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Jan09
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Joined: Mon Apr 13, 2015 4:51 pm
Operating System: Windows

Daslight 3 Beta Apr 6 2016 crashed

Postby Jan09 » Mon Apr 18, 2016 1:42 pm

On Saturday i had a show with Daslight 3 Beta Apr 6 2016, the DVC fun Interface, a Touchscreen and Midi controllers. After about 5 hours the software crashed and closed. I opend the software again and started the Easy remote app, it crashed again. After that i worked without the remote app, but it crashed agin after about half a hour. I couldn´t send a bug report, because i was offline.

Benno
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Joined: Tue Mar 31, 2015 3:31 pm
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Re: Daslight 3 Beta Apr 6 2016 crashed

Postby Benno » Mon Apr 18, 2016 3:45 pm

Hi Jan09,

Sorry to hear about the software crashing. We haven't had any reports of problems with the new Beta. It would help if you could run the same show to see if the problem happens again and send a bug report if you can.

If you carry on having the same problem we can investigate by testing your showfile here in the office.

Hoep that helps.
Benno
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Product Support

Jan09
Posts: 33
Joined: Mon Apr 13, 2015 4:51 pm
Operating System: Windows

Re: Daslight 3 Beta Apr 6 2016 crashed

Postby Jan09 » Tue Apr 19, 2016 7:25 am

I don't have time to test the software for hours. The next show is next month, but offline again. Is it possible to send a bug report later when you are online again?

Benno
Posts: 534
Joined: Tue Mar 31, 2015 3:31 pm
Location: Brighton
Contact:

Re: Daslight 3 Beta Apr 6 2016 crashed

Postby Benno » Tue Apr 19, 2016 10:06 am

No problem if you check your crashes folder hopefully the crash report is saved and you can PM it over to me. I can then pass it on to the developers to look at. If you could give me more specifics regarding what scenes you were playing and how you was controlling the show at the time of crash that would help. Kind regards
Benno

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Product Support

Jan09
Posts: 33
Joined: Mon Apr 13, 2015 4:51 pm
Operating System: Windows

Re: Daslight 3 Beta Apr 6 2016 crashed

Postby Jan09 » Tue Apr 19, 2016 3:25 pm

The crashes folders are all empty

Benno
Posts: 534
Joined: Tue Mar 31, 2015 3:31 pm
Location: Brighton
Contact:

Re: Daslight 3 Beta Apr 6 2016 crashed

Postby Benno » Wed Apr 20, 2016 7:27 am

Thanks for the info, seems like there may be a problem with the crash reports being saved. Our engineers are looking into the problem.

Regarding the actual crash, please me know if you have any more details or it happens again so we can investigate further.

Kind regards
Benno

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Product Support

Jan09
Posts: 33
Joined: Mon Apr 13, 2015 4:51 pm
Operating System: Windows

Re: Daslight 3 Beta Apr 6 2016 crashed

Postby Jan09 » Fri May 13, 2016 4:22 pm

Tomorrow i will have the next show. If there is a crash i will try to save the crahs logs.
Is there a newer version then the Beta Apr 6 2016 which i can use with the DVC Fun ?

Benno
Posts: 534
Joined: Tue Mar 31, 2015 3:31 pm
Location: Brighton
Contact:

Re: Daslight 3 Beta Apr 6 2016 crashed

Postby Benno » Wed May 18, 2016 10:31 am

Beta Apr 6 2016 is the latest version of DVC3
Benno

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Product Support


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