DVC3 GZM not detected in Daslight

[SpoetnikSSR-W]

Hi there fellow Daslight users,

With an update to a new lights-controlling laptop for my student's association, our previously working DVC3 GZM is not detected in Daslight 4 anymore. Through the Control Panel on a new Windows 11 laptop (and Windows 7 Ultimate on a 13 year old laptop), the DVC 3 GZM is found, and up to date. It uses a SIUDI7A 32/64bits driver.

This problem only appeared after connecting to the new laptop, and now suddenly Daslight running on either laptop do not recognise the interface.

The serial code is 106354.

Now I'm blinding myself through all forum posts previously posted on licenses/connecting through DMXsoft that I've lost track on what to do, so does anyone have any advice?

Cheers,
A lost soundguy trying to fix a lightning problem

[TomHat]

Hello,

Please contact our hardware support team from this page :
https://store.daslight.com/en/support

best regards,