DVC3 GZM not detected in Daslight

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SpoetnikSSR-W
Posts: 1
Joined: Tue Aug 15, 2023 12:59 pm
Operating System: Windows

DVC3 GZM not detected in Daslight

Post by SpoetnikSSR-W » Tue Aug 15, 2023 10:07 pm

Hi there fellow Daslight users,

With an update to a new lights-controlling laptop for my student's association, our previously working DVC3 GZM is not detected in Daslight 4 anymore. Through the Control Panel on a new Windows 11 laptop (and Windows 7 Ultimate on a 13 year old laptop), the DVC 3 GZM is found, and up to date. It uses a SIUDI7A 32/64bits driver.

This problem only appeared after connecting to the new laptop, and now suddenly Daslight running on either laptop do not recognise the interface.

The serial code is 106354.

Now I'm blinding myself through all forum posts previously posted on licenses/connecting through DMXsoft that I've lost track on what to do, so does anyone have any advice?

Cheers,
A lost soundguy trying to fix a lightning problem

TomHat
Posts: 1366
Joined: Tue Feb 23, 2016 9:11 am
Location: France
Contact:

Re: DVC3 GZM not detected in Daslight

Post by TomHat » Wed Aug 16, 2023 8:15 am

Hello,

Please contact our hardware support team from this page :
https://store.daslight.com/en/support

best regards,
TomHat
--
Daslight Support

Mail : [email protected]
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500

outragedlifter
Posts: 1
Joined: Tue Jan 09, 2024 1:55 pm
Operating System: Windows

Re: DVC3 GZM not detected in Daslight

Post by outragedlifter » Tue Jan 09, 2024 2:12 pm

Hello fellow Daslight users,

I'm reaching out for some assistance with a recent update to a new lights-controlling laptop for our student's association. Unfortunately, we've encountered an issue where our previously working DVC3 GZM is not being detected in Daslight 4 anymore.

When checking the Control Panel on a new Windows 11 laptop (and also on an older Windows 7 Ultimate laptop), the DVC 3 GZM is found and up to date. It utilizes a SIUDI7A 32/64bits driver.

Thank you.

TomHat
Posts: 1366
Joined: Tue Feb 23, 2016 9:11 am
Location: France
Contact:

Re: DVC3 GZM not detected in Daslight

Post by TomHat » Tue Jan 16, 2024 2:42 pm

Hello,

For such issues it's best you contact our client service here :
https://store.daslight.com/en/support

Regards,
TomHat
--
Daslight Support

Mail : [email protected]
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500

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