DVC 4 GZM not working

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mediasat
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Joined: Thu Jul 08, 2021 9:21 am
Operating System: Mac OS X
Location: Dej

DVC 4 GZM not working

Postby mediasat » Thu Jul 08, 2021 12:33 pm

Hi everyone, I recently bought a GZM DVC4 controller, second hand initially when I connected it to the MAC it worked in the sense that the display turned on and stayed OFF, I opened the DashLight interface and saw that it recognizes it but it was not active in hardware. I removed the USB plug and connected it again, but to my surprise, only the yellow and red LEDs at low intensity remained lit. I searched for information and found out that this problem can only be solved by issuing a support ticket. I tried to make a ticket but I don't have a serial number on the device. Can someone help me ? Thank you in advance.

TomHat
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Location: France
Contact:

Re: DVC 4 GZM not working

Postby TomHat » Tue Jul 13, 2021 10:09 am

Hello,

You need to contact customer service about this. Only they can help you with hardware issues.

Regards,
TomHat
--
Daslight Support

Mail : france@daslight.com
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500

lauff
Posts: 1
Joined: Fri Aug 06, 2021 4:02 pm
Operating System: Windows

Re: DVC 4 GZM not working

Postby lauff » Fri Aug 06, 2021 4:03 pm

Hi,

Ì face the same problem, have you solved it?

Warm regards
Markus

TomHat
Posts: 1072
Joined: Tue Feb 23, 2016 9:11 am
Location: France
Contact:

Re: DVC 4 GZM not working

Postby TomHat » Mon Aug 09, 2021 7:01 am

lauff wrote:Hi,

Ì face the same problem, have you solved it?

Warm regards
Markus


Hello Markus,

You need to contact customer service about this. Only they can help you with hardware issues.
Here : https://store.daslight.com/en/support

Regards,
TomHat
--
Daslight Support

Mail : france@daslight.com
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500


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