DVC 4 GZM not working

[mediasat]

Hi everyone, I recently bought a GZM DVC4 controller, second hand initially when I connected it to the MAC it worked in the sense that the display turned on and stayed OFF, I opened the DashLight interface and saw that it recognizes it but it was not active in hardware. I removed the USB plug and connected it again, but to my surprise, only the yellow and red LEDs at low intensity remained lit. I searched for information and found out that this problem can only be solved by issuing a support ticket. I tried to make a ticket but I don't have a serial number on the device. Can someone help me ? Thank you in advance.

[TomHat]

Hello,

You need to contact customer service about this. Only they can help you with hardware issues.

Regards,

[lauff]

Hi,

Ì face the same problem, have you solved it?

Warm regards
Markus

[TomHat]

Hi,

Ì face the same problem, have you solved it?

Warm regards
Markus

Hello Markus,

You need to contact customer service about this. Only they can help you with hardware issues.
Here : https://store.daslight.com/en/support

Regards,