Gentlemen, need help IMMEDIATELY!

DJ_Hoss · Post by **DJ_Hoss** » Tue Oct 25, 2011 11:22 pm

Sorry for "Yelling" on the forum, However; I just updated to the newest version of dvc2. Upon the program loading it requests that I update the firmware to 1.08 via "tools". After flashing the new firmware to the unit, the tools window returns to say version 1.07 currently installed. tools picks up on the unit itself. Daslight DOES NOT! I open doors to a crowd of 400 in less than two hours. I would like to get this figured out as opposed to rolling back my machine. If Simon or anyone else in tech is available please call me a.s.a.p. MSG me for phone please. Sent to Simon's messages. I sincerely appreciate your thought and help in this matter, and I look forward to hearing from you! :shock:

Sincerely,
Miles A. Kieft
Technical Engineer
Club Envy
441 W. Western
Muskegon, MI. 49440
www.ClubEnvyMuskegon.com

P.S. Sorry, I forgot to mention, It is DVC2 Gold (1024). Serial# 250045
My rig is running XP Pro SP3

SEAMUS · Post by **SEAMUS** » Wed Oct 26, 2011 5:57 pm

Hi I have the same problem firmware will not update to 1.08 I tried it on a vista and windows7 laptop neither will work for me.

Post by **simonB** » Mon Oct 31, 2011 8:26 am

You decided to update to a new software 2 hours before opening to a crowd of 400...probably not a good idea in future.

try this, unzip it to the daslight directory
www.dmxsoft.com/global/ftp/Tools_simon.zip

DJ_Hoss · Post by **DJ_Hoss** » Thu Nov 03, 2011 9:39 pm

Yes, for sure a bad idea in the future. I've never had problems with Daslight before. Thought I'd be safe. lol the tools you sent me does not update the firmware. If it helps at all, after install the device is not detected at all, until you unplug and replug it. it then tries to install new drivers. Hope this helps.

rangerjuju · Post by **rangerjuju** » Sat Nov 12, 2011 7:53 am

Hi, unfortunately, it seems that I have exactly the same problem with my Daslight DVC2GOLD SIUDI8A...

Could you please give us a solution, as Daslight is a tool I work with. (and which I really need next week)

Thanks

rangerjuju

DJ_Hoss · Post by **DJ_Hoss** » Sat Nov 12, 2011 8:55 pm

Ranger,
It appears to me they have taken down the version with the issue. I have had zero response from support recently. I would attempt to install the older version that is now in the download directory. see if that helps.

kanita · Post by **kanita** » Tue Dec 23, 2014 12:03 pm

Thank you for your contributions! Very interesting!