ERROR XHL 15

512 In, 512 out or 2x512 out. Stand Alone memory (512 out)

Moderators: TomHat, simonB

zindy1111
Posts: 2
Joined: Mon Apr 04, 2022 11:04 am
Operating System: Mac OS X

ERROR XHL 15

Post by zindy1111 »

Hello, any problem with dvc4 gold... see attachment.
ERROR.png
ERROR.png (125.09 KiB) Viewed 6313 times
TomHat
Posts: 1380
Joined: Tue Feb 23, 2016 9:11 am
Location: France
Contact:

Re: ERROR XHL 15

Post by TomHat »

Hello,

Error 15 translates an issue in the USB transfer. Have you tried using a new USB cable ? And/or a new USB socket on your computer ?

Regards,
TomHat
--
Daslight Support

Mail : [email protected]
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500
zindy1111
Posts: 2
Joined: Mon Apr 04, 2022 11:04 am
Operating System: Mac OS X

Re: ERROR XHL 15

Post by zindy1111 »

Yes, still ERROR ... and in Daslight the picture below. CONNECTIVITY is disabled.
ERROR 2.png
ERROR 2.png (42.19 KiB) Viewed 6303 times
TomHat
Posts: 1380
Joined: Tue Feb 23, 2016 9:11 am
Location: France
Contact:

Re: ERROR XHL 15

Post by TomHat »

Please contact our support center via our ticket system here :
https://store.daslight.com/en/support

Regards,
TomHat
--
Daslight Support

Mail : [email protected]
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500
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