SIUDI 5A USB device descriptor request failed

[jon007]

Hello. SIUDI 5A ver: 1.31 daslight has ceased to be defined in the Windows, writes an unknown device, on the box indicator 8.8., What can I do? The battery was soldering, it does not help, it is 2.9 c. The yellow power LED and red DMX are on. With the system or what they did not, turned off the computer piece of iron worked, turned on does not work. I connected to different machines the result is the same everywhere.

[TomHat]

Hey,

Please open a ticket on Daslight's website about this problem. You can open a ticket from the SUPPORT CENTER tab :
- https://store.daslight.com/fr/support

They will help you with your problem.

Regards,

[jon007]

There's a ticket hanging for a week, unanswered.

[TomHat]

Hey,

Sorry to read. Could you please give me your ticket number ?

Regards,

[jon007]

Hello. Ticket 7370

[jon007]

does not allow the site (https://store.daslight.com/ru/support), writes: Error User not authorised to shop.

[TomHat]

Hey,

I believe someone contacted you about your ticket now. This should all be sorted soon.

Regards,

[jon007]

The topic can be closed decided to update the interface of the program on the site.