Upgrade Interface

512 In, 512 out or 2x512 out. Stand Alone memory (512 out)

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s.broeer
Posts: 18
Joined: Tue Oct 06, 2020 8:44 am
Operating System: Mac OS X
Location: Germany

Upgrade Interface

Postby s.broeer » Mon Jan 04, 2021 11:52 am

Hello,

I have a DVC4 Gold and a DVC Lightrider interface. Bouth interfaces are bought in October 2020 and I didn't know that the DVC GZM Interface could be used for Daslight4 and Lightrider.

So my Questin is, if I could upgrade from this two interfaces to one DVC GZM Interface and what's the pricing for this upgrade.
It would be nice if someone could give me a short information about this. Many thanks.

Kind regards,
Stephan
Let there be light ...
Stephan

TomHat
Posts: 959
Joined: Tue Feb 23, 2016 9:11 am
Location: France
Contact:

Re: Upgrade Interface

Postby TomHat » Fri Jan 08, 2021 2:39 pm

Hello,

You will need to address this matter to our dedicated team via our ticket system, at this address :
https://store.daslight.com/en/support

Best regards,
TomHat
--
Daslight Support

Mail : france@daslight.com
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500

s.broeer
Posts: 18
Joined: Tue Oct 06, 2020 8:44 am
Operating System: Mac OS X
Location: Germany

Re: Upgrade Interface

Postby s.broeer » Fri Jan 08, 2021 3:12 pm

Hi Tom,

many thanks for you're information.
I opened a ticket under the link you given me a few minutes before and waiting for an answer.

Have a nice weekend,
Stephan
Let there be light ...
Stephan

s.broeer
Posts: 18
Joined: Tue Oct 06, 2020 8:44 am
Operating System: Mac OS X
Location: Germany

Re: Upgrade Interface

Postby s.broeer » Wed Jan 13, 2021 12:52 pm

Hi Tom,

just for your information ...

I've got feedback from your product support. They told me, that is it not possible to upgrade from my two different DVC4 Interfaces to one DVC4 GZM Interface. Only one interface could be upgraded with a less of 20% for the new interface.

That's not of course not the answer I hope to get.

Greetings,
Stephan
Let there be light ...
Stephan


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