Daslight Forum

Hey DJMarc,

Please download the latest Beta available on the website. This version contains loads of fixes for problems found since May.

Let us know if that fixed your problem.

Regards,

Hey,

Yes, you will be able to import them into Daslight 4. There might be some strange behaviour in some shows : as Daslight 4 is able to customize more things than DVC2, and some default settings might be a bit different between the 2 softwares, but nothing big.

Hope this helps.

Regards,

Hello, SIUDI-5C devices are only compatible Windows 32 bit, unfortunately. I'm afraid you will have to either: - use a 32 bit config (or virtual machine installed on your computer, if you have a windows install CD) - or start an " upgrade " procedure for your interface via our website (you...

Hey, In that case, start Daslight4 first, then plug the interface to the computer. - Your computer needs to be connected to internet. - You need the latest version of the software (Daslight4). - If the software doesn't recognize the interface, try using a new USB cable, or plugging the interface to ...

Hey,

Where did you download this version ? Is this the latest version available on our website (daslight.com) ?
If so, could you please send me a description of your computer (windows version, config...)

Regards,

Hey,

In order to synchronize your interface, you only need to connect it to your computer and launch Daslight4 software. The software will handle the synchronization by itself.

Hope this helps.

Regards,

Hey, Sorry to read you're experiencing problems using our software. Just to make sure, are you using the latest Beta version available on our website ( https://www.daslight.com/fr/download.htm ) ? Could you send me your showfile so I can figure out what is taking up so much resources ? Regards,

Hey,

We are very sorry you're experiencing this problem with your interface. It seems to be a problem with your interface, indeed. I would recommend you open a repair (RMA) procedure on our website : https://store.daslight.com/fr/repair

Hope this helps.
Regards,

Hey, Right, then it might be a problem with your USB cable, or the USB port you're using on the computer. Could you please try using another USB cable ? And try plugging the interface on another USB port on the computer ? This is only to determine weither there is something wrong with the interface,...

Hey, I think your version of Hardware Manager is now a bit too old and should be updated. Please go on our website : https://www.daslight.com/fr/download.htm and download the latest Daslight 4 Beta software. This setup contains the latest version of Hardware Manager available, that should fix your p...

Hey Pol,

Well thanks for reporting this. I'm surprised it wasn't reported earlier, in fact.
We'll do something about this for next beta !

Regards,

Hey,

Thank you for the info. Could you pelase try using Daslight 4 Beta available on our website ? This version contains lots of fixes for EasyView 2. It is very possible that the bug has already been fixed in this version.

Regards,

Hey, Right, thanks for the showfile. The reason for this happening is that LTP values management don't save the order in which LTP values are set. What happens is : ⋅  Start scene 1 : the scene doesn't use Dimmer channel, so value = 0 ⋅  Set dimmer value by hand : LTP value 1 &sd...

Hey dj2l8,

This looks like a problem we have already worken on in the past. Could you please let me know the model of your graphic card ?
Have you downloaded the latest Beta version of Daslight4 on our website ? Or the Official ?

Regards,

Hello, are the light projects compatible on the new version? Yes , they are compatible with the new version. Only, there are a few things to know before you switch version: ⋅  Old showfiles (DVC 1,2,3) don't contain as much data as Daslight 4 showfiles, so opening your showfile in Daslight...