Daslight Forum

Hello, Some artnet nodes aren't automatically detected by Daslight4. You might then need to configure your own Node in the software, using the preference window's "Devices" section : Click "Add Virtual Device", pick the IP address to your ArtNet node and click "OK". The...

Hello everyone, First of, we're very sorry to read about these issues you're having using your DVC interfaces. This very much sounds like a defective USB connector problem. Please, contact our support team as soon as possible by creating a ticket on this page : m We'll take care of this shortly for ...

Hey, The interface shouldn't "detect" your moving head. The interface sends a signal, that's received and interpreted by your moving head. Are you sure you have set the right address for your moving head ? If so, please contact our hardware support team at this address : m Hope this helps....

Hello,

Sorry for late answer. If you get the XHL-NAP error, please contact our support team via our website by creating a ticket.
Link here : https://store.daslight.com/en/support

Regards,

Hello,

You could eiter create the fixture profile yourself using the ScanLibrary Editor software delivered with your Daslight4 software, or you could order your SSL File for free from our technicians via this web page : https://store.daslight.com/fr/request_ssl .

Hope this helps.

Regards,

Hello,

Sorry this feature doesn't exist in Daslight4.

Regards,

Hello, Thanks for taking the time to document exactly how you're reproducing the bug. I have now tried it and couldn't manage to reproduce the bug with Daslight's February 5th version. Now all I can think of is that the bug comes from something else in your showfile. Could you please send me your sh...

Hello,

You should be able to save your layout using the "CTRL+S" command or via the "File->save..." menu.

Hope this helps.

Regards,

Hey, Just in case this would do the job for you, you could look into the shortcuts tab in the preference window of Daslight4. Thinking of it, I'm was thnking maybe that's what you're actually looking for. If not, I'd like to hear more about what you would need so I can maybe write it into our list o...

Hello,

Sorry this is confusing. Could you please try either to make a video of the problem, or use screenshots to support your explanation ? I can't reproduce the problem as I understood it.

Thank you in advance.

Regards,

Hello, Alright, thanks for sending over the documentation. Now I know where your issue comes from. EasyView cannot handle mirror drum swivel/rotation yet. It has simply not been implemented at this point. Sorry about that ! I'll pass this on to the developpers in charge of EasyView. Sorry for the in...

Hello, If you want to edit the pan/tilt channels in your scenes, you can select all steps at once in the scene and edit the values (via pan/tilt grid or faders, both will work). But this will only give you a static effect. So if you're trying to edif a dynamic pan/tilt effect created with the effect...

Hello,

We take note of your feedback for next version of EasyRemote, but we can't prevent this ER app from reloading the page everytime there is a change of focus.

Regards,

Hello,

Would you happen to have the technical sheet (or manual, or whatever document showing the technical specifications of the device) ? If you do, could you send it here (in a .zip file) so we can have a quick look ?

Regards,

Hello,

I'm not sure I understand this part : " shortcut settings to my I/O port".

Could you please be more specific, so I can understand what it is exactly that causes the crash ? Please feel free to use screenshots to illustrate your problem.

Thanks in advance.

Regards,