Hello,
This device is simply too old and is no longer supported by our softwares.
Please contact our customer service here for more info :
https://store.daslight.com/en/support
Regards,
Search found 1356 matches
- Thu Mar 28, 2024 7:56 am
- Forum: Virtual Controller 2
- Topic: DVC 2 interface not detected
- Replies: 3
- Views: 10935
- Thu Mar 28, 2024 7:51 am
- Forum: DVC4 GZM / DVC3 GZM / DVC2 GZM
- Topic: DVC4 GZM flashing "OFF"
- Replies: 3
- Views: 11390
Re: DVC4 GZM flashing "OFF"
Hello,
Same answer. Please contact customer support for hardware issues.
Regards,
Same answer. Please contact customer support for hardware issues.
Regards,
- Thu Mar 28, 2024 7:50 am
- Forum: DVC4 GZM / DVC3 GZM / DVC2 GZM
- Topic: File will not open in Daslight 4
- Replies: 1
- Views: 2064
Re: File will not open in Daslight 4
Hello,
Which version of Daslight4 are you using ?
It works just fine when I try to open it.
Maybe you're trying to open the wrong project. Have you tried opening the file via a drag-drop onto the Daslight4 window ?
Regards,
Which version of Daslight4 are you using ?
It works just fine when I try to open it.
Maybe you're trying to open the wrong project. Have you tried opening the file via a drag-drop onto the Daslight4 window ?
Regards,
- Thu Mar 28, 2024 7:45 am
- Forum: DVC4 GOLD / DVC3 GOLD / DVC2 GOLD
- Topic: Standalone working, but not with software
- Replies: 1
- Views: 67
Re: Standalone working, but not with software
Hello,
Which software and which interface model are you using ? Could it be that your issue is just with a general dimmer pushed down to 0 ?
Regards,
Which software and which interface model are you using ? Could it be that your issue is just with a general dimmer pushed down to 0 ?
Regards,
- Wed Mar 20, 2024 2:41 pm
- Forum: Daslight 4
- Topic: CHANGEMENT DE PROG.
- Replies: 1
- Views: 1202
Re: CHANGEMENT DE PROG.
Bonjour,
Une solution serait peut-être d'écrire un show NOIR dans votre interface DMX, de façon à ce que lorsque vous charges un nouveau show, vous puissiez débrancher votre interface DMX et la forcer au NOIR en attendant le chargement de votre show.
Cordialement,
Une solution serait peut-être d'écrire un show NOIR dans votre interface DMX, de façon à ce que lorsque vous charges un nouveau show, vous puissiez débrancher votre interface DMX et la forcer au NOIR en attendant le chargement de votre show.
Cordialement,
- Tue Jan 16, 2024 2:42 pm
- Forum: DVC4 GZM / DVC3 GZM / DVC2 GZM
- Topic: DVC3 GZM not detected in Daslight
- Replies: 3
- Views: 11537
Re: DVC3 GZM not detected in Daslight
Hello,
For such issues it's best you contact our client service here :
https://store.daslight.com/en/support
Regards,
For such issues it's best you contact our client service here :
https://store.daslight.com/en/support
Regards,
- Tue Jan 16, 2024 2:41 pm
- Forum: DVC4 GOLD / DVC3 GOLD / DVC2 GOLD
- Topic: Kontaktansteuerung DVC Gold / Daslight 5
- Replies: 5
- Views: 8250
Re: Kontaktansteuerung DVC Gold / Daslight 5
Hello,
This should be fixed in next version. Thank you for reporting.
Regards,
This should be fixed in next version. Thank you for reporting.
Regards,
- Fri Dec 22, 2023 9:02 am
- Forum: DVC4 GOLD / DVC3 GOLD / DVC2 GOLD
- Topic: Weird move FX behaviour in stand alone
- Replies: 5
- Views: 12136
Re: Weird move FX behaviour in stand alone
No, it's a LIVE setting.
Regards,
Regards,
- Tue Dec 19, 2023 2:43 pm
- Forum: DVC4 GOLD / DVC3 GOLD / DVC2 GOLD
- Topic: Weird move FX behaviour in stand alone
- Replies: 5
- Views: 12136
Re: Weird move FX behaviour in stand alone
Hello,
The issue you're experiencing might be linked with the fact that your scenes in LIVE have a speed modifier of x0.24, so they go in LIVE a lot slower than they would in Stand Alone mode.
Regards,
The issue you're experiencing might be linked with the fact that your scenes in LIVE have a speed modifier of x0.24, so they go in LIVE a lot slower than they would in Stand Alone mode.
Regards,
- Tue Dec 19, 2023 8:18 am
- Forum: Daslight 4
- Topic: Fixture not reacting to master dimmer
- Replies: 1
- Views: 6687
Re: Fixture not reacting to master dimmer
Hello, Sorry for the late reply. Have you taken a look at the CHANNEL SETTINGS section ? It's the part of the software that allows you to define which channels can fade and/or act as Dimmer for your fixtures. In the PATCH section, click on this button to switch from the Patch GRID view to the LIST v...
- Tue Dec 19, 2023 8:11 am
- Forum: DVC4 GOLD / DVC3 GOLD / DVC2 GOLD
- Topic: Weird move FX behaviour in stand alone
- Replies: 5
- Views: 12136
Re: Weird move FX behaviour in stand alone
Hello,
Could you please send your showfile (in a zip archive) in your next reply so I can take a look at the issue ?
Regards,
Could you please send your showfile (in a zip archive) in your next reply so I can take a look at the issue ?
Regards,
- Tue Dec 19, 2023 8:07 am
- Forum: DVC4 GOLD / DVC3 GOLD / DVC2 GOLD
- Topic: DMX Inputs and DMX Mapping
- Replies: 3
- Views: 8069
Re: DMX Inputs and DMX Mapping
Hello,
For this kind of matter, you need to contact our support team via our ticket system.
There, you can expect a swift answer.
Here : https://store.daslight.com/en/support
Regards,
For this kind of matter, you need to contact our support team via our ticket system.
There, you can expect a swift answer.
Here : https://store.daslight.com/en/support
Regards,
- Tue Dec 19, 2023 8:04 am
- Forum: Daslight 4
- Topic: Resolution 3000x2000 not available in show mode
- Replies: 1
- Views: 13873
Re: Resolution 3000x2000 not available in show mode
Hello,
I'm afraid Daslight4 doesn't yet adapt to very high resolution screens.
Regards,
I'm afraid Daslight4 doesn't yet adapt to very high resolution screens.
Regards,
- Tue Dec 19, 2023 8:01 am
- Forum: Daslight 4
- Topic: Daslight 4 freezes on startup
- Replies: 4
- Views: 8467
Re: Daslight 4 freezes on startup
Hello,
In order to send your showfile you can chose one of those 2 options :
- Create a .zip archive containing your file and upload it with your next reply.
- Or send me the file directly at [email protected]
Regards,
In order to send your showfile you can chose one of those 2 options :
- Create a .zip archive containing your file and upload it with your next reply.
- Or send me the file directly at [email protected]
Regards,
- Mon Nov 27, 2023 2:42 pm
- Forum: Virtual 3D Simulator
- Topic: EasyView2 New Object
- Replies: 1
- Views: 6462
Re: EasyView2 New Object
Bonjour,
La fonctionnalité de prévisualisation des modèles 3D sera intégrée prochainement dans notre éditeur de profils SSL.
Malheureusement vous ne pouvez pas ajouter votre propre modèle 3D. Il faudra faire avec les objets intégrés dans l'éditeur.
Cordialement,
La fonctionnalité de prévisualisation des modèles 3D sera intégrée prochainement dans notre éditeur de profils SSL.
Malheureusement vous ne pouvez pas ajouter votre propre modèle 3D. Il faudra faire avec les objets intégrés dans l'éditeur.
Cordialement,