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by TomHat
Tue Aug 03, 2021 3:12 pm
Forum: Daslight 4
Topic: Pan/Tilt Generator Issue
Replies: 1
Views: 7

Re: Pan/Tilt Generator Issue

Hello,

This very much sounds like a SSL2 file issue. The profile file may have been created wrong.
You will need to check this using the Profile Builder tool on our cloud :
https://cloud.lightingsoft.com/profilebuilder/

Regards,
by TomHat
Tue Aug 03, 2021 6:39 am
Forum: Daslight 4
Topic: Problem with fixture (Dimmer)
Replies: 4
Views: 28

Re: Problem with fixture (Dimmer)

Hello,

Please save your showfile and the SSL2 file into an archive (.zip) and attach it to your next message here. I'd like to have a look at this.

Best regards,
by TomHat
Tue Aug 03, 2021 6:28 am
Forum: DVC FUN
Topic: Firmware Update
Replies: 1
Views: 15

Re: Firmware Update

Hello, Please download and install the very latest version of Dalsight4 available on our website. The first time you start Hardware Manager, you might get a message box asking if you want to grant internet access to this software. It's important that you accept this. Let us know if this fixed your i...
by TomHat
Tue Jul 27, 2021 10:16 am
Forum: Daslight 4
Topic: Daslight and screen resolution.
Replies: 3
Views: 2067

Re: Daslight and screen resolution.

Thanks a lot for sharing this trick with the rest of our users ! :D
by TomHat
Mon Jul 26, 2021 2:43 pm
Forum: DVC4 GOLD / DVC3 GOLD / DVC2 GOLD
Topic: Random crashes
Replies: 1
Views: 98

Re: Random crashes

Hello,

Which version of Daslight4 are you using ?
Are you using a USB hub ?
Does the issue still happen if you unplug the DMX interface ?

Best regards,
by TomHat
Mon Jul 26, 2021 2:27 pm
Forum: Daslight 4
Topic: Scene Changes on Triggering Step on BPM
Replies: 2
Views: 232

Re: Scene Changes on Triggering Step on BPM

EDIT
by TomHat
Thu Jul 15, 2021 12:59 pm
Forum: Daslight 4
Topic: Mac OS Monterey
Replies: 4
Views: 162

Re: Mac OS Monterey

Hello,

Of course we will look into it and make sure to keep Daslight4 compatible with the most recent versions of MacOS.

Regards,
by TomHat
Tue Jul 13, 2021 10:09 am
Forum: DVC4 GZM / DVC3 GZM / DVC2 GZM
Topic: DVC 4 GZM not working
Replies: 1
Views: 144

Re: DVC 4 GZM not working

Hello,

You need to contact customer service about this. Only they can help you with hardware issues.

Regards,
by TomHat
Tue Jul 13, 2021 10:08 am
Forum: Daslight 4
Topic: Mac OS Monterey
Replies: 4
Views: 162

Re: Mac OS Monterey

Hello,

Daslight4 has never been tested with this version of MacOS. Sadly, we can not guarantee that our software will work fully with this new update.

Best regards,
by TomHat
Thu Jul 08, 2021 9:22 am
Forum: DVC4 GZM / DVC3 GZM / DVC2 GZM
Topic: DVC4 GVM Red Power Light
Replies: 1
Views: 65

Re: DVC4 GVM Red Power Light

Hello,

Please contact our support team via our ticket system on the Daslight website.

Best regards,
by TomHat
Mon Jul 05, 2021 8:05 am
Forum: Daslight 4
Topic: Easy 3d vieuw
Replies: 1
Views: 152

Re: Easy 3d vieuw

Hello,

Sadly EasyView2 doesn't support laser fixtures. The software shouldn't crash, though. Could you please send over the SSL2 file used for this fixture ?

Regards,
by TomHat
Mon Jul 05, 2021 8:00 am
Forum: DVC4 GZM / DVC3 GZM / DVC2 GZM
Topic: DVC4 GZM Only Power LED lights up and no USB Connection
Replies: 1
Views: 137

Re: DVC4 GZM Only Power LED lights up and no USB Connection

Hello,

You need to contact the support team via ticket for this. If something's up with your device, only they can help you.
You can contact them via ticket on Daslight's website.

Regards,
by TomHat
Tue Jun 29, 2021 8:58 am
Forum: Daslight 4
Topic: Daslight Improvements
Replies: 3
Views: 1761

Re: Daslight Improvements

Hello, Sorry we did not take the time to confirm that your message had been received. Just know that we heard your recommendations, loud and clear. And we're currently trying to make the best of it. You're of course free to decide what software to use, whether it's our competitors' or ours. And even...
by TomHat
Tue Jun 29, 2021 8:48 am
Forum: Daslight 4
Topic: Custom Colors or Copy from
Replies: 4
Views: 2514

Re: Custom Colors or Copy from

Hello,

No update yet.

Regards,
by TomHat
Tue Jun 29, 2021 8:46 am
Forum: DVC FUN
Topic: DVC FUN ACTIVATION
Replies: 1
Views: 120

Re: DVC FUN ACTIVATION

Bonjour, Nous avons besoin de connaître le numéro de série de votre interface afin de vous communiquer le code d'activation d'origine. Je vous invite à poursuivre cette conversation via le ticket que vous avez déjà ouvert sur notre site internet, pour un meilleur suivi de votre dossier. Je vous souh...

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