Crash when patching some light

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RedKingames
Posts: 4
Joined: Sun Mar 15, 2020 11:08 am
Operating System: Windows

Crash when patching some light

Postby RedKingames » Sun Mar 15, 2020 11:27 am

Hello there.

The software works fine with "generic lights" but most of other real lights crash instantly when I click on them.
I'm new in to DMX programing on PC, I'm more use to physical DMX desk.
I'm runing on Windows 10 on a good laptop.

Thanks to help me

TomHat
Posts: 875
Joined: Tue Feb 23, 2016 9:11 am
Location: France
Contact:

Re: Crash when patching some light

Postby TomHat » Mon Mar 16, 2020 9:09 am

Hello,

Which version of Daslight4 are you using ? Could you please give me the name of several of the crashing profiles ?

Thank you in advance.

Best regards,
TomHat
--
Daslight Support

Mail : france@daslight.com
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500

RedKingames
Posts: 4
Joined: Sun Mar 15, 2020 11:08 am
Operating System: Windows

Re: Crash when patching some light

Postby RedKingames » Mon Mar 16, 2020 9:22 am

Hi

I'm curently using Daslight4 20.113.9279.1409
Unfortunately, I don't get any error message. In fact, when I'm trying to patch any light, the software just close down. :cry:

RedKingames
Posts: 4
Joined: Sun Mar 15, 2020 11:08 am
Operating System: Windows

Re: Crash when patching some light

Postby RedKingames » Mon Mar 16, 2020 1:06 pm

OK I've just redownload the software and now it's seams that it's working perfectly fine :D :wink:

TomHat
Posts: 875
Joined: Tue Feb 23, 2016 9:11 am
Location: France
Contact:

Re: Crash when patching some light

Postby TomHat » Mon Mar 16, 2020 1:08 pm

Hello,

Any chance your firewall might have pinned Daslight4 as a malicious software and would kill the app when it tries to access a file on the hard drive ?

In order to rule this out, could you please deactivate the firewall, restart Daslight4 and try again adding fixtures to your show ?

Regards,
TomHat
--
Daslight Support

Mail : france@daslight.com
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500

RedKingames
Posts: 4
Joined: Sun Mar 15, 2020 11:08 am
Operating System: Windows

Re: Crash when patching some light

Postby RedKingames » Mon Mar 16, 2020 1:33 pm

Hello

Thanks you for your quick response.
Probably when I first download the app, I forgot to accept the admin certificate.
Now it's working perfectly fine.

Regards


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