Override scene errors.

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lozi0759
Posts: 1
Joined: Mon Nov 25, 2019 4:15 am
Operating System: Windows

Override scene errors.

Postby lozi0759 » Mon Nov 25, 2019 4:30 am

Hello community,

We set up lighting RGBW instruments in sleigh area for kids. We provided individual control scenes for operators. For example, the operater is able to control 6zones with Red, Blue, Green, White, Merged colour; plus, united zone at once. Therefore They can override each zone by controlling united zone.
Some problem happened that when few scenes were override, few lighting was controlled themselves. Nobody used it at that time, and the controller pattern was not exist.
So far, we could guess the cause of error is either override scenes or operated 24/7.
Temporarily, We made new scenes that cannot be override, and we announced operators turning off daslight 4 after use.
We want to know what is the cause of error.

Thanks,

TomHat
Posts: 787
Joined: Tue Feb 23, 2016 9:11 am
Location: France
Contact:

Re: Override scene errors.

Postby TomHat » Tue Nov 26, 2019 9:02 am

Hello,

I am not sure I understand the problem exactly. If you wish to get help from Daslight's support team, please create a ticket using your account on daslight's website.

https://store.daslight.com/fr/support

Best regards,
TomHat
--
Daslight Support

Mail : france@daslight.com
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500


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