New to Daslight - need help

The new Daslight - for PC and Mac

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MJLogan75
Posts: 1
Joined: Mon Aug 12, 2019 8:56 pm
Operating System: Windows

New to Daslight - need help

Postby MJLogan75 » Mon Aug 12, 2019 9:00 pm

Currently using Daslight 4 with the DVC4 gold. When I first open Daslight the lights go into some sort of test mode as they randomly turn on and off, change colors and cycle through every fixture. If I go into the hardware manager and select DMX in/out I can make the lights flash in a more or less straight line across the stage, this also shuts down the above "test" mode. Other than this though I have no control over the lights at all. What I gather from this is that the lights are indeed sending and receiving data from daslight, but that's about it. Any help or suggestions would be greatly appreciated.

P-Low
Posts: 30
Joined: Wed Feb 27, 2019 9:53 am
Location: Brighton
Contact:

Re: New to Daslight - need help

Postby P-Low » Fri Aug 16, 2019 10:15 am

Hello

For ease, could you please raise a support ticket for this issue. There may need to be some troubleshooting back and forth with files which would be easier to manage there.

You can raise a support ticket at https://store.daslight.com/signin

You will need an account to sign in, if you don't already have one you will need to create one.

Kind Regards
Daslight Technical Support


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