Solved Crashing on the MAC

The new Daslight - for PC and Mac

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Macarena
Posts: 47
Joined: Fri Oct 14, 2016 10:48 am
Operating System: Mac OS X
Location: Moldova Tiraspol

Solved Crashing on the MAC

Postby Macarena » Sat Aug 10, 2019 4:53 pm

An important message for everyone who has problems with the program crashing on the MAC.
To prevent a fall, just create a new user (NOT an Admin!)
And you will be happy, and let the developers worry about solving the problem!
I did not check on Windos, maybe there is the same story.

P-Low
Posts: 30
Joined: Wed Feb 27, 2019 9:53 am
Location: Brighton
Contact:

Re: Solved Crashing on the MAC

Postby P-Low » Thu Aug 15, 2019 4:06 pm

Hello

We find that the main cause of the program crashing on Mac is either one of two things,

1) Use of a MIDI Controller and adjusting faders quickly.

We are aware that some MIDI controllers transmit too much data to process, and this problem is known when adjusting fast.

Daslight 4 is not optimised to handle a lot of data. If moving the faders quickly Daslight 4 may become delayed or even crash whilst processing commands.

To help optimise response time and prevent crashes, you need to reduce the data transmitted between Daslight 4 and the MIDI controller. To do this, you need to disable the feedback option for all faders, when you set the MIDI mapping.

If the problem persists, a computer with a high specification would be required.

2) Use of window management software.

Does the crash also happen as soon as you try to patch ANY fixture with Daslight 4 / MyDMX 3.0 ? We’ve heard of some customers having a similar crash when trying to patch on Mac. The developers have investigated this problem and found that certain other Mac software may be causing a conflict. 

Do you have any of the following software installed on your Mac or anything similar? If so they may conflict with our software and will need to be uninstalled.

Magnet
Flexiglass
Popclip
BetterSnapTool
Cinch

You may not have any of the exact software listed above but these programs are classified as window management tools for Mac.

My advice would be to check if you have anything similar installed that could be interfering.

-----

If indeed the crash is something different to the above, please provide as much detail about the crash and if it is repeatable every time and also file a crash report if it presents one.

Kind Regards
Daslight Technical Support


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