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Please Help DVC-100 Dead after fimware update !!

Posted: Tue Aug 31, 2010 8:17 pm
by djal2010
Can someone please help me,
I have a DVC-100 SIUDI-6C interface, every once in a while it would freeze while running a program.
I connected it to the tools prog and noticed that it was on firmware ver. 1.13 and that ver.1.15 was available so decided to update it.
Clicked on update ---> up-date in progress ---->not responding
Now my firmware is 0.00 serial number is 0 product code is 0
Device manager recognises it as does the tools prog but if I try to update again i either get "unknown error" or "not responding" messages.
Can someone help me?? I have the biggest night of the year this weekend with no lights.

Posted: Wed Sep 01, 2010 3:42 pm
by simonB
Please e-mail me your address and serial number asap. You will need to return your interface. If you really need it for the weekend I may be able to arrange an express delivery tomorrow.

Posted: Wed Sep 01, 2010 4:01 pm
by djal2010
e-mail sent
many thanks Simon