Can't get my interface to work

128 out. Stand Alone memory (60 out). Limited software features

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dasBaschdi
Posts: 3
Joined: Sun Jul 21, 2019 9:31 pm
Operating System: Windows

Can't get my interface to work

Postby dasBaschdi » Sun Jul 21, 2019 9:53 pm

Hello together,

I've just installed DasLight4 and I'm trying to get it to work with my DMX interface:
SIUDI 9B

The interface shows up in the Hardware Manager, but not under Edit>Preferences>Devices.
I updated the firmware to 1.22
Behind the interface I've got a Stairville LED PAR 56 located at channel 1, taking up 5 channels. If I use the faders under Tools>Hardware Manager>SIUDI 9B>DMX In/Out>DMX Out the PAR LED behaves as intended. If I use a fader in universe 1, nothing happens.

Could you help me get started?

Thank you very much,
Bastian

TomHat
Posts: 726
Joined: Tue Feb 23, 2016 9:11 am
Location: France
Contact:

Re: Can't get my interface to work

Postby TomHat » Mon Jul 22, 2019 7:36 am

Hello,

What exactly is the model of your interface ? And where did you buy it ?

Best regards,
TomHat
--
Daslight Support

Mail : france@daslight.com
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500

dasBaschdi
Posts: 3
Joined: Sun Jul 21, 2019 9:31 pm
Operating System: Windows

Re: Can't get my interface to work

Postby dasBaschdi » Mon Jul 22, 2019 5:46 pm

The following was generated by the Hardware Manager:
====================================
CLOCK
====================================
DasClock:2019-07-22 17:43:54
Ntp:Error: [System][Network] Timeout
System:2019-07-22 17:43:56
Local:2019-07-22 19:43:56
TimeZone:+02:00:00 Mitteleuropäische Sommerzeit
====================================
Network
====================================
Network Adapter:Intel(R) Centrino(R) Ultimate-N 6300 AGN:
IP: 192.168.2.104 Mask: 255.255.255.0 MAC: 24:77:03:d8:fe:6c
Internet access:Internet OK
Internet Address:193.159.100.253
====================================
Devices
====================================
------------------------------------
Name: DEFAULT
Type: SIUDI9B
Bus: DasUsb
State: Open
Serial: 370661
HWUID:17041018-AE2E9CE7-52ECB638-F5001943
ProductName:DVC3 128
ProductCode: 201
Firmware Version:1.22
Firmware Date:2018-04-25 13:44:04
Settings:
> Name:DEFAULT
> Starting Scene: Scene 1

I bought it here back in 2013 and had it working with an older version of DasLight.

Thank you for looking into it!
Do you need more information?

Kind regards,
Bastian

TomHat
Posts: 726
Joined: Tue Feb 23, 2016 9:11 am
Location: France
Contact:

Re: Can't get my interface to work

Postby TomHat » Tue Jul 23, 2019 6:42 am

Hello,

Your interface is a DVC3 128. Sadly this isn't compatible with Daslight4.
You may want to go through an upgrade process on this page : https://store.daslight.com/fr/upgrade

The upgrade will allow you to sell us your interface back for a nice discount on the price of a new DVC4-compatible interface.

Hope this helps.

Best regards,
TomHat
--
Daslight Support

Mail : france@daslight.com
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500

dasBaschdi
Posts: 3
Joined: Sun Jul 21, 2019 9:31 pm
Operating System: Windows

Re: Can't get my interface to work

Postby dasBaschdi » Tue Jul 23, 2019 12:35 pm

Well that explains it =)
I use the interface at home only, so I would rather not put more money into it, but let's see what they can do.

Since I'm mainly a Linux user I would appreciate the possibility to run the device under Linux, to be more precise on a 24/7 online raspberry pi to which I can connect via VNC. I see that it is a lot of work to port the software to Linux and to support arm processors, but there are great OpenSource applications like qlcplus out there. From what I've read nicolaudie isn't willing to provide the necessary drivers for their hardware. That's an angle you could work on more easily.

Speaking for me it would be a selling point for a new interface if I could run it the way I described above.

If there already is a cheaper (home use only) interface let me know!

Kind regards,
Bastian


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