SIUDI7B broken after device name change

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FredWalker59
Posts: 4
Joined: Sat Jan 12, 2019 10:12 am
Operating System: Mac OS X

SIUDI7B broken after device name change

Postby FredWalker59 » Sun Jan 13, 2019 9:34 am

Hi
I initially experienced problems with my device ( Daslight Gold ) initially, with firmware 1.24 on a Mac. I managed to get something about to work ( at least in the hardware manager ) with firmware 1.23, so I decided to change device name via hardware manager, and since then it's totally broken. Software still recognizes the interface but no longer the product it refers to. as enclosed image.
Img01.jpg
Img01.jpg (47.17 KiB) Viewed 296 times

I still can upgrade firmware at that point :
img02.jpg
img02.jpg (55.22 KiB) Viewed 296 times

It does operate, and after it's updated I still get :
img03.jpg
img03.jpg (66.26 KiB) Viewed 296 times

And even if the firmware had indeed been updated with 1.24 version.

Do you have any way to reset the name and all settings to default so I can at least restore the partially working state I had before ? I cannot do it from the interface with reset settings grayed.


I'm using the following hardware manager version ( latest coming with Daslight 4 Beta version ), I have not selected beta firmware :
Hardware Manager:
1.9.0-24205 SVN:37087
Qt:
5.7.1 (build for 5.7.1)
XHardWareLibrary:
1.9.1-24165-SVN:36544:36545-(Jul 24 2018)
Copyright © LightingSoft AG 2015

FredWalker59
Posts: 4
Joined: Sat Jan 12, 2019 10:12 am
Operating System: Mac OS X

Re: SIUDI7B broken after device name change

Postby FredWalker59 » Sun Jan 13, 2019 9:38 am

I have also tested the standalone Hardware Manager from the website ( released 12/2018 ) and have the same issues.

Software Version:
Hardware Manager:
1.9.2-24352 SVN:38927
Qt:
5.7.1 (build for 5.7.1)
XHardWareLibrary:
1.9.4-24352-SVN:38927-(Dec 18 2018)
Copyright © LightingSoft AG 2015

FredWalker59
Posts: 4
Joined: Sat Jan 12, 2019 10:12 am
Operating System: Mac OS X

Re: SIUDI7B broken after device name change

Postby FredWalker59 » Sun Jan 13, 2019 12:16 pm

Again, Just to tell that the name ( network name ) of the device has no incidence on the problem of unknown product I have, since, using DVC2 and Tool.exe I was able to restore the initial name for the gmz controler I have.

In all cases after all, it's unusable :( so either the software ( firmware and software ) is quite crappy or my brand new device is good for crap !

TomHat
Posts: 644
Joined: Tue Feb 23, 2016 9:11 am
Location: France
Contact:

Re: SIUDI7B broken after device name change

Postby TomHat » Mon Jan 14, 2019 10:15 am

Hello,

Please write a ticket on this website :
https://store.daslight.com/fr/support

Thanks in advance.

Regards,
TomHat
--
Daslight Support

Mail : france@daslight.com
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500


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