Daslight Forum

Hello, i just purchase a dvc3 gzm but somehow on the hardware manager it says that the device is not connected. I saw the troubleshooting and did all of them but i still have the problem.
At the beggining it was read and said that i had to update the firmware, which i did but once again, trobule.

I need your help on this urgently.

Thanks

Hey,

Could you please give me :
- The interface's serial number
- The OS you're using
- The Daslight version you're using

Thank you in advance.

Regards,

hey tom.
interface serial number: im looking in the box, but i dont have any and the interface doesnt has it as well.
OS: daslight 4
Daslight version: as i just purchased the interface, i download the newest version.

I bought the interface with one of your dealers in Mexico (Hermes Music)

Thanks and waiting for any comments

_______________________________

TomHat wrote:Hey,

Could you please give me :
- The interface's serial number
- The OS you're using
- The Daslight version you're using

Thank you in advance.

Regards,

Hey,

If you can't figure out the interface's serial number, I can only advise you to chose one of these two options :
- Submit a ticket on our website to start a support procedure (you'll send us your interface so we can test it and figure our what's going wrong)
- Contact the dealer that sold you the interface, and get it switched for another one.

Our support center :
https://store.daslight.com/fr/support

Hope this helps.

Regards,

Hello Tom,
I dont know if this is the interface serial number 39112402. I got it from the bill the company sent me.

Please let me know. Never the less im contacting them but they dont have the serial number as well.

I will let you know.

Thanks and regards

TomHat wrote:Hey,

If you can't figure out the interface's serial number, I can only advise you to chose one of these two options :
- Submit a ticket on our website to start a support procedure (you'll send us your interface so we can test it and figure our what's going wrong)
- Contact the dealer that sold you the interface, and get it switched for another one.

Our support center :
https://store.daslight.com/fr/support

Hope this helps.

Regards,