DVC3 GZM random disconnects

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Ant0n1z
Posts: 4
Joined: Sat Jun 13, 2015 6:49 am

DVC3 GZM random disconnects

Postby Ant0n1z » Thu Jul 16, 2015 7:38 pm

I strarted a thread in DVC2 and noone has replied yet.
http://www.daslight.com/support/viewtopic.php?t=1937
Maybe here I will get some attention.


I have this light project which is 18Mbytes for a night club

Code: Select all

https://mega.co.nz/#!rspl3SSL!y9Wr2H4m-toupZCcyVq0XocMRznu6qQvBGyorLwyKBk


Some background info.
Light project was created using DVC2, file will NOT load on DVC3.
dvc.exe will consume up to 1.7GB of RAM and will pop a message that it has ran out of memory.
Eventually DVC3 will start but the show will not be loaded.

The loading time on Virtual Controller 2 is on a new computer 37 seconds
(previous i7 with 6GB RAM needed 94 seconds to load that file,
so the club owner bought a new computer to save that 1 minute)

Computer Specifications are as follow
Intel CPU Core i7-5820K (2011-3,3.30GHz/15Mb)
MSI X99 Sli Plus (2011-3, X99s, DDR4)
32GB Crucial RAM DDR4 2400MHZ Ballistix Sport
Kingston 240GB SSD HDD
Windows 7 Pro x64 SP1
Corsair PSU 750W RM Series 80 Gold Modular RM750
Sapphire VGA PCI X R5 230 1GB

The show is needed to play continuously for a little more of 5 hours every night.
After the computer upgrade, 4 nights everything was going OK.
Last 3 nights, after 2-3 hours, the USB interface gets lost as if it got disconnected.
Noone pulled it, noone ejected it from the bottom right of the computer desktop.

Firmware on the controller DVC 3 Gold is 1.20.

I had the same problem on another DVC controller (512 DMX) for a second club,don't know exactly specs on it,
and I had to use a REALLY old computer (bought in 2008) to make it work.

How do I fix this? Is it something incompatible for example the USB 3.0 ports?
Any suggestions are appreciated.

Changing to USB 2.0 worked for a couple days but last night it happened again.

laurixxxx
Posts: 3
Joined: Thu Nov 28, 2019 10:59 am
Operating System: Windows

Re: DVC3 GZM random disconnects

Postby laurixxxx » Wed Dec 04, 2019 7:42 am

I have the same problem. usb port disconnects whenever it wants. need to run show for 4 hours, sometimes it does, sometimes not. Its strange that there is no reply to this post

TomHat
Posts: 787
Joined: Tue Feb 23, 2016 9:11 am
Location: France
Contact:

Re: DVC3 GZM random disconnects

Postby TomHat » Fri Dec 06, 2019 8:53 am

Hello,

Random disconnection often comes from a :
- A USB cable issue
- A USB port (computer) issue
- A USB connector (interface) issue

Please contact Daslight customer service via this page :
https://store.daslight.com/fr/support

Best regards,
TomHat
--
Daslight Support

Mail : france@daslight.com
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500


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