Sorry for "Yelling" on the forum, However; I just updated to the newest version of dvc2. Upon the program loading it requests that I update the firmware to 1.08 via "tools". After flashing the new firmware to the unit, the tools window returns to say version 1.07 currently installed. tools picks up on the unit itself. Daslight DOES NOT! I open doors to a crowd of 400 in less than two hours. I would like to get this figured out as opposed to rolling back my machine. If Simon or anyone else in tech is available please call me a.s.a.p. MSG me for phone please. Sent to Simon's messages. I sincerely appreciate your thought and help in this matter, and I look forward to hearing from you!
Sincerely,
Miles A. Kieft
Technical Engineer
Club Envy
441 W. Western
Muskegon, MI. 49440
www.ClubEnvyMuskegon.com
P.S. Sorry, I forgot to mention, It is DVC2 Gold (1024). Serial# 250045
My rig is running XP Pro SP3
Gentlemen, need help IMMEDIATELY!
You decided to update to a new software 2 hours before opening to a crowd of 400...probably not a good idea in future.
try this, unzip it to the daslight directory
www.dmxsoft.com/global/ftp/Tools_simon.zip
try this, unzip it to the daslight directory
www.dmxsoft.com/global/ftp/Tools_simon.zip
Yes, for sure a bad idea in the future. I've never had problems with Daslight before. Thought I'd be safe. lol the tools you sent me does not update the firmware. If it helps at all, after install the device is not detected at all, until you unplug and replug it. it then tries to install new drivers. Hope this helps.
Sincerely,
Miles A. Kieft
Technical Engineer
Club Envy
441 W. Western Ave.
Muskegon, MI. 49440
www.ClubEnvyMuskegon.com
Miles A. Kieft
Technical Engineer
Club Envy
441 W. Western Ave.
Muskegon, MI. 49440
www.ClubEnvyMuskegon.com
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- Posts: 4
- Joined: Sat Aug 14, 2010 10:12 am
- Location: Tours, France
Ranger,
It appears to me they have taken down the version with the issue. I have had zero response from support recently. I would attempt to install the older version that is now in the download directory. see if that helps.
It appears to me they have taken down the version with the issue. I have had zero response from support recently. I would attempt to install the older version that is now in the download directory. see if that helps.
Sincerely,
Miles A. Kieft
Technical Engineer
Club Envy
441 W. Western Ave.
Muskegon, MI. 49440
www.ClubEnvyMuskegon.com
Miles A. Kieft
Technical Engineer
Club Envy
441 W. Western Ave.
Muskegon, MI. 49440
www.ClubEnvyMuskegon.com
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