New to Daslight - need help

[MJLogan75]

Currently using Daslight 4 with the DVC4 gold. When I first open Daslight the lights go into some sort of test mode as they randomly turn on and off, change colors and cycle through every fixture. If I go into the hardware manager and select DMX in/out I can make the lights flash in a more or less straight line across the stage, this also shuts down the above "test" mode. Other than this though I have no control over the lights at all. What I gather from this is that the lights are indeed sending and receiving data from daslight, but that's about it. Any help or suggestions would be greatly appreciated.

[P-Low]

Hello

For ease, could you please raise a support ticket for this issue. There may need to be some troubleshooting back and forth with files which would be easier to manage there.

You can raise a support ticket at https://store.daslight.com/signin

You will need an account to sign in, if you don't already have one you will need to create one.

Kind Regards