Real Time Clock always wrong

512 In, 512 out or 2x512 out. Stand Alone memory (512 out)

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pepito33
Posts: 3
Joined: Wed Feb 22, 2017 9:20 pm
Operating System: Windows

Real Time Clock always wrong

Postby pepito33 » Wed Feb 22, 2017 9:27 pm

Hi,
I have a problem with DVC4 Gold, the time is always wrong (+10mn DAY1, +20mn DAY2, etc...) so I have to set the time every week with the hardware manager.
My Firmware version is 1.10 from 2016-10-11
How can I fix this problem because I need stand alone mode correct with the real time.
thanks a lot for your help.

TomHat
Posts: 518
Joined: Tue Feb 23, 2016 9:11 am
Location: France
Contact:

Re: Real Time Clock always wrong

Postby TomHat » Thu Feb 23, 2017 9:01 am

Hello,

Sorry you're experiencing problems with your interface. This might be a problem with the device clock. In what conditions du you use your interface ? Is it close to a heat source ?

Regards,
TomHat
--
Daslight Support

Mail : france@daslight.com
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500

pepito33
Posts: 3
Joined: Wed Feb 22, 2017 9:20 pm
Operating System: Windows

Re: Real Time Clock always wrong

Postby pepito33 » Thu Feb 23, 2017 5:27 pm

Hi, I use the interface in normal condition, in a office : the interface is put on a table wich is plugged in the computer by USB. The computer is under the table. Normal temperature of the room (19-20°C) and no heat source close to the interface.
PS : I set the clock yesterday night (around 10pm) when I wrote this review and this afternoon (2.00pm) : + 9 minutes.

pepito33
Posts: 3
Joined: Wed Feb 22, 2017 9:20 pm
Operating System: Windows

Re: Real Time Clock always wrong

Postby pepito33 » Thu Mar 02, 2017 8:36 pm

anything I can do ?????

TomHat
Posts: 518
Joined: Tue Feb 23, 2016 9:11 am
Location: France
Contact:

Re: Real Time Clock always wrong

Postby TomHat » Fri Mar 03, 2017 7:53 am

Hey,

You will need to open a RMA ticket to get your interface repaired.
Please, follow this link : https://store.daslight.com/fr/repair
And open a ticket to start the RMA process.

Hope this helps.

Regards,
TomHat
--
Daslight Support

Mail : france@daslight.com
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500


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