3D visualiser do not recognize my fixtures

Real-time 3D simulation

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Prakash
Posts: 2
Joined: Sun Jan 08, 2017 7:16 pm
Operating System: Windows

3D visualiser do not recognize my fixtures

Post by Prakash »

Hi

Really need your help.
I am using the latest Daslight updated software ( version security 22 2106). I am using windows 10

I have created my fixture library and all is working great in Daslight.
But when I open the 3D visualizer, I don't see the fixtures: it says "Failed to load the model:/fixtures......."

I would be much grateful if you would help me use the 3D visualizer

Kind regards

Prakash
TomHat
Posts: 1380
Joined: Tue Feb 23, 2016 9:11 am
Location: France
Contact:

Re: 3D visualiser do not recognize my fixtures

Post by TomHat »

Hey Prakash,

Could you please send me your fixture library so we can look into it and find out what the problem is ?

Regards,
TomHat
--
Daslight Support

Mail : [email protected]
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500
Prakash
Posts: 2
Joined: Sun Jan 08, 2017 7:16 pm
Operating System: Windows

Re: 3D visualiser do not recognize my fixtures

Post by Prakash »

Email sent to you. Thanks in advance.
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