Groups getting lost

Richard CSL · Post by **Richard CSL** » Mon Jul 16, 2012 10:06 am

Hi , I have rented a system to a customer, he is having major problems with importing scenes. He has created individual songs in 2 groups each (with internal jump too links between the two) , he imports up to 4 songs, then he looses the top Group.(first song)

We have even tried a 2009 version of the software and this does the same thing.
There is a major problem with the scene storage , and group storage in the software.
We have tried everything.!!
there has always been a problem with the group handeling ie: it has never been possible to move groups without adding blank scenes, but this is crazy.
Respond please Simon B.....

Post by **simonB** » Tue Jul 17, 2012 4:36 pm

can you reproduce this with the same show? If so please send me the show and I'll test it

Sanrobi · Post by **Sanrobi** » Tue Sep 18, 2012 12:51 pm

We have seen a same kind of behaviour; we use several groups with all kind of scenes perfectly organised. Sometimes it happenes that one or more groups are totally disappeared.
It is impossible to restore this, so I always go back to a backup version.

Richard CSL · Post by **Richard CSL** » Tue Sep 18, 2012 5:22 pm

after reporting this problem on the 18th 9f July 2012 to Simon this was his response.
"Hi Richard

I think we have found the problem. The index is not set correctly after a scene has been imported which can cause several problems later on. We are going to fix this bug in the next DVC2 and DVC3 release.

Best Regards

Simon Bennett"

so it will take a while, but they are aware of it. and suprisingly it is also present in DVC3.

Post by **simonB** » Mon Oct 08, 2012 3:11 pm

The importing problem should have been fixed now, however if a DVC2 show/scene has been imported in an earlier version, it will need to be re-imported from the original file to work properly.

If anybody has a faulty show, send it over and I will see if we can fix it.