DVC Fun Offline use

The new upgradable interface. Ships with 128 channels and can be upgraded to 512 channels, FULL mode and other software via DmxSoft.com

Moderators: TomHat, simonB, Benno

Grandsloth
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Joined: Fri Nov 17, 2017 6:27 pm
Operating System: Windows

DVC Fun Offline use

Postby Grandsloth » Fri Nov 17, 2017 6:36 pm

I use a DVC Fun and we are considering buying a secound one, but we recently have a couple of problems with DMXsoft and the online connection, because most of our gigs are offline and Daslight 4 sends notification that we have so and so many hours left before we need to connect, totally blocking the Daslight 4 programm, which is incredibly annoying during a show.
So my question is if it is possible to turn this notification down so it only alerts you once while starting up, or preferably turning it completly off( I bought all 512 channels, so what does it need to check?).
Best regards
Jonathan

TomHat
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Re: DVC Fun Offline use

Postby TomHat » Mon Nov 20, 2017 8:14 am

Hey,

The software should only display this message once (when the interface is first plugged in) so there must be a problem with the connections. Please, try using another USB cable to connect your interface to the computer. If this doesn't fix the problem, try connecting to another USB port on the computer.
If none of this fixes the problem, there could be a problem with your interface's USB ship and you'll need to engage an RMA procedure to get it fixed (here : https://store.daslight.com/fr/repair).

Hope this helps.

Regards,
TomHat
--
Daslight Support

Mail : france@daslight.com
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500

Woisnix
Posts: 11
Joined: Sat May 26, 2018 11:01 am
Operating System: Windows

Re: DVC Fun Offline use

Postby Woisnix » Sun Jun 17, 2018 3:21 pm

daslight4_start.jpg
daslight4_start.jpg (24.41 KiB) Viewed 1601 times

dear TomHat,
unfortunately I need another help. I changed the usb cabel and changed the usb port but the message still appears.
Any Idea ?
THX in advance
Bernd aka Woisnix

TomHat
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Re: DVC Fun Offline use

Postby TomHat » Mon Jun 18, 2018 6:33 am

Hey,

Is your computer connected to internet by the time you plug the interface ?

Regards,
TomHat
--
Daslight Support

Mail : france@daslight.com
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500

Woisnix
Posts: 11
Joined: Sat May 26, 2018 11:01 am
Operating System: Windows

Re: DVC Fun Offline use

Postby Woisnix » Mon Jun 18, 2018 9:51 am

sorry I thought by the headline I had not to write it seperately.
yes it's when i use the laptop on a gig, than I am offline.
Regards Bernd

TomHat
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Re: DVC Fun Offline use

Postby TomHat » Tue Jun 26, 2018 3:16 pm

Hello,

Please make sure you are using the latest verison of Daslight4 available on our website.

If the problem still appears :
TomHat wrote:If none of this fixes the problem, there could be a problem with your interface's USB ship and you'll need to engage an RMA procedure to get it fixed (here : https://store.daslight.com/fr/repair).


Regards,
TomHat
--
Daslight Support

Mail : france@daslight.com
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500

Woisnix
Posts: 11
Joined: Sat May 26, 2018 11:01 am
Operating System: Windows

Re: DVC Fun Offline use

Postby Woisnix » Fri Jun 29, 2018 8:29 pm

thx for your answer !
Would it also help if i upgrade the software to: Daslight 4 Vollversion - unbegrenzte Zeit $89
available at: https://www.daslight.com/de/hardware.htm#anchor ??

Woisnix
Posts: 11
Joined: Sat May 26, 2018 11:01 am
Operating System: Windows

Re: DVC Fun Offline use

Postby Woisnix » Sun Jul 01, 2018 12:55 pm

TomHat,
if I follow your link: https://store.daslight.com/fr/repair

i get this:

Image

TomHat
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Re: DVC Fun Offline use

Postby TomHat » Mon Jul 02, 2018 9:42 am

Hey,

It seems the link has been changes. Here is the new link :
https://store.daslight.com/en/support

Regards,
TomHat
--
Daslight Support

Mail : france@daslight.com
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500

Woisnix
Posts: 11
Joined: Sat May 26, 2018 11:01 am
Operating System: Windows

Re: DVC Fun Offline use

Postby Woisnix » Sun Jul 29, 2018 1:51 pm

Hi TomHat,
as told, I wrote on Jul. 2nd to the support. Unfortunately until today the Jul. 28th
I got NO ANSWER.
You did a great software, Hardware also, but if a customer has a problem,
i think there is potential to rise !!

Regards Bernd

TomHat
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Re: DVC Fun Offline use

Postby TomHat » Mon Jul 30, 2018 7:19 am

Hey,

I was very surprised to read that nobody took care your case so far. I'll contact you by PM to check that with you.

Regards,
TomHat
--
Daslight Support

Mail : france@daslight.com
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500

Woisnix
Posts: 11
Joined: Sat May 26, 2018 11:01 am
Operating System: Windows

Re: DVC Fun Offline use

Postby Woisnix » Sun Aug 26, 2018 8:51 am

TomHat
I think you nailed it :!:
A very big thank you, it was a long way to go, but I just have to say: Thank you :!:

Time for restructure your support team, so that not everything is addicted to you.

Woisnix
Posts: 11
Joined: Sat May 26, 2018 11:01 am
Operating System: Windows

Re: DVC Fun Offline use

Postby Woisnix » Mon Sep 24, 2018 3:52 pm

If i reed my post above,
i can feel how happy i was. But I didn't tested it with lights on.
Now, my Interface can't be found, if I open it, there is no serial number......

I GIVE UP !

thanks TomHat for you time & patence

TomHat
Posts: 576
Joined: Tue Feb 23, 2016 9:11 am
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Re: DVC Fun Offline use

Postby TomHat » Wed Sep 26, 2018 7:35 am

Hello,

Woisnix wrote:Now, my Interface can't be found, if I open it, there is no serial number......

Obviously, this SHOULDN'T happen... I'm not sure I understand properly this bit "But I didn't tested it with lights on." : Has it ever worked since our last contact ?

Have you plugged your interface with a computer that was connected to internet in the last month ?
Your post in from 2 days ago. Has it worked since ?

Regards,
TomHat
--
Daslight Support

Mail : france@daslight.com
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500

Woisnix
Posts: 11
Joined: Sat May 26, 2018 11:01 am
Operating System: Windows

Re: DVC Fun Offline use

Postby Woisnix » Wed Oct 03, 2018 11:55 am

hello TomHat,
I know I promised to give up - but I could' nt do it.
Why the software did not recognize the interface was probably because I installed the new version of DasLight4 over the existing installation. after I deleted everything from the pc and did a complete reinstall, the interface was also recognized.
So far so good.
When I started the software I got always the message with "limited edition" So I bought the upgrade "lifetime" , the buttons of the Akai APC Mini no longer light up. The function of the keys is still given, but I can not see which key is active. I have a not upgraded installation on a Win7 laptop, there the Akai APC Mini works perfectly. so the long awaited question: Have you any solution?
Your Question about " "But I didn't tested it with lights on." means with plugged lights in the interface. (SORRY)


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