Problem of synchronization after buying Daslight4

The new upgradable interface. Ships with 128 channels and can be upgraded to 512 channels, FULL mode and other software via DmxSoft.com

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thibdelep
Posts: 6
Joined: Tue May 09, 2017 10:05 am
Operating System: Windows

Problem of synchronization after buying Daslight4

Postby thibdelep » Fri Sep 01, 2017 10:59 am

Hi !

I've just bought Daslight 4 on store.dmxsoft.com.
They ask me to synchronize my device, but I don't know how to do.

Can you help me ?

Thank you :)

thibdelep
Posts: 6
Joined: Tue May 09, 2017 10:05 am
Operating System: Windows

Re: Problem of synchronization after buying Daslight4

Postby thibdelep » Fri Sep 01, 2017 11:35 am

My serial number : #380611

TomHat
Posts: 518
Joined: Tue Feb 23, 2016 9:11 am
Location: France
Contact:

Re: Problem of synchronization after buying Daslight4

Postby TomHat » Fri Sep 01, 2017 11:54 am

Hey,

In order to synchronize your interface, you only need to connect it to your computer and launch Daslight4 software. The software will handle the synchronization by itself.

Hope this helps.

Regards,
TomHat
--
Daslight Support

Mail : france@daslight.com
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500

thibdelep
Posts: 6
Joined: Tue May 09, 2017 10:05 am
Operating System: Windows

Re: Problem of synchronization after buying Daslight4

Postby thibdelep » Fri Sep 01, 2017 12:27 pm

This does'nt work, I've launched Daslight, but there is nothing special when the software is open.

I used of the demo version during 30 days, now I've bought the software for 1 year... where is the problem ?

Thank you for your answer !

TomHat
Posts: 518
Joined: Tue Feb 23, 2016 9:11 am
Location: France
Contact:

Re: Problem of synchronization after buying Daslight4

Postby TomHat » Fri Sep 01, 2017 12:50 pm

Hey,

In that case, start Daslight4 first, then plug the interface to the computer.
- Your computer needs to be connected to internet.
- You need the latest version of the software (Daslight4).
- If the software doesn't recognize the interface, try using a new USB cable, or plugging the interface to another USB socket on the computer.
- You need to have installed the USB drivers together with Daslight4. Do not uncheck "USB Driver" checkbox during the install process.

If nothing seems to make it work, please let me know.
Hope this helps.

Regards,
TomHat
--
Daslight Support

Mail : france@daslight.com
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500

thibdelep
Posts: 6
Joined: Tue May 09, 2017 10:05 am
Operating System: Windows

Re: Problem of synchronization after buying Daslight4

Postby thibdelep » Fri Sep 01, 2017 2:20 pm

Thanks bro ! All is OK now !

ddudekk
Posts: 1
Joined: Fri Apr 13, 2018 5:58 pm
Operating System: Mac OS X
Contact:

Re: Problem of synchronization after buying Daslight4

Postby ddudekk » Fri Apr 13, 2018 5:59 pm



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