fixture works on daslight 2018 but not in 2019

[stevepik]

Hi everyone..
I downloaded for the first time Dashlight4 almost a years ago (version 2nd August 2018) and create a lot of show for my club... few days ago i downloaded the Official Release 23rd April 2019 (i havent seen it before), and installed it to my mac, but if I open the new relase and try my old dvc show, the most of the fixture works correctly.. except one type (the 60w minimovingheadgobolight ) that apparently don't recieve any signals from the dmx... but if i open the same file with the old version (2nd August 2018) it correctly works and do everything i programmed... it's really strange.. don't you think?
does anyone knows why and can help me please?

if you want to see the file, here my dropbox: https://www.dropbox.com/s/b5ye4565mc6cj ... m.dvc?dl=0

[TomHat]

Hello,

I sent you a private message. Could you please let me know if that fixed your problem ?

Best regards,

[stevepik]

hi Tom, thanks for soon reply..
unfortunately not
i tryed also a strobo (fixture name : stb132ldmx.11) and also this didn't work

[P-Low]

Hello

Could you please raise a support ticket and reference this Forum thread so i can follow up with a team viewer session to assist?

Could you also verify your device serial number (in a PM or support ticket) so i can check the interface settings too.

To raise a support ticket, please visit https://store.daslight.com/signin

Kindest Regards
P-Low