Software Crashes when generating matrix or pixel effects
Software Crashes when generating matrix or pixel effects
Hi.
I have been a long time user of Daslight, since upgrading to V4 when it came out ( Have a DVC4 Gold Interface), i have had multiple crashes when creating matrix or pixel effects on my leds. This weekend i was running a show and had multiple crashes when programming.
As a result of this, universe 1 in preferences would not have any output in it and then would cause no data to be sent out to the rig. Once this was found it wasnt so much of an issue, but obviously not what you want during or before a show.
Thanks
Phil
I have been a long time user of Daslight, since upgrading to V4 when it came out ( Have a DVC4 Gold Interface), i have had multiple crashes when creating matrix or pixel effects on my leds. This weekend i was running a show and had multiple crashes when programming.
As a result of this, universe 1 in preferences would not have any output in it and then would cause no data to be sent out to the rig. Once this was found it wasnt so much of an issue, but obviously not what you want during or before a show.
Thanks
Phil
Re: Software Crashes when generating matrix or pixel effects
Hello,
Sorry to read about all the problems you've been experiencing while using our product. Are you using the latest version of Daslight4 ?
Best regards,
Sorry to read about all the problems you've been experiencing while using our product. Are you using the latest version of Daslight4 ?
Best regards,
TomHat
--
Daslight Support
Mail : [email protected]
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500
--
Daslight Support
Mail : [email protected]
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500
Re: Software Crashes when generating matrix or pixel effects
Hi
Yes I’m using the latest version of the software. I recently upgraded as I had the same issue with the previous version with the generator. Although I didn’t have the issue with universe 1 losing its output setting before the latest version.
Yes I’m using the latest version of the software. I recently upgraded as I had the same issue with the previous version with the generator. Although I didn’t have the issue with universe 1 losing its output setting before the latest version.
Re: Software Crashes when generating matrix or pixel effects
Ok. Could you please send over your showfile (in a .zip file) for tests purpose ?
Best regards,
Best regards,
TomHat
--
Daslight Support
Mail : [email protected]
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500
--
Daslight Support
Mail : [email protected]
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500
Re: Software Crashes when generating matrix or pixel effects
Hi
How is best to send the files? i've tried attaching to the message but even at 3mb it says it is too large.
How is best to send the files? i've tried attaching to the message but even at 3mb it says it is too large.
Re: Software Crashes when generating matrix or pixel effects
you can host it on https://wetransfer.com/ if you want. Then you just copy the link here.
TomHat
--
Daslight Support
Mail : [email protected]
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500
--
Daslight Support
Mail : [email protected]
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500
Re: Software Crashes when generating matrix or pixel effects
Thank you. Which effects generate crashes ?
TomHat
--
Daslight Support
Mail : [email protected]
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500
--
Daslight Support
Mail : [email protected]
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500
Re: Software Crashes when generating matrix or pixel effects
It's when you matrix generate on all fixtures after you have done a dimmer sine wave effect
Re: Software Crashes when generating matrix or pixel effects
Strange, I don't get any crash.... Could you please send me a video of your way to reproduce this crash ?
Thank you in advance.
Regards,
Thank you in advance.
Regards,
TomHat
--
Daslight Support
Mail : [email protected]
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500
--
Daslight Support
Mail : [email protected]
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500
Re: Software Crashes when generating matrix or pixel effects
Hi
Here is the video. I have tried this with different led fixtures, on different computers and all have the same result.
https://we.tl/t-yjQMtd9S87
The issue does seem to be when different led fixtures are selected. if I choose the eurolite sls6 or the performer zooms as individual groups it seems to generate, but when I select all fixtures that's when it crashes. Both pc's are running windows 10, don't know if that would make a difference at all.
Here is the video. I have tried this with different led fixtures, on different computers and all have the same result.
https://we.tl/t-yjQMtd9S87
The issue does seem to be when different led fixtures are selected. if I choose the eurolite sls6 or the performer zooms as individual groups it seems to generate, but when I select all fixtures that's when it crashes. Both pc's are running windows 10, don't know if that would make a difference at all.