Error code XHL-NAP

[ngonhophonho]

i have new daslight dvc 4 gzm when i start daslight 4 software have information error code XHL- NAP
serial number : 116067 Siudi-7B DVC4 Gold zm

[JeannotS]

Have the same issue
under MAC OS HighSierra 10.13.6
Device SIUDI7B DVC4 Gold ZM

Via Ethernet i'm able to control the interface, via USB same problem as previous user

[TomHat]

Hello,

For those of you who experience this error, please write a ticket on this website :
https://store.daslight.com/fr/support

Thanks in advance.

Regards,

[FredWalker59]

Hi
I have had the same issue ( with similar module information by the way, including serial number ). I'm operating an OSX.

I have, after browsing on internet, found out another software, ESA2, that I wanted to give a try to - just in case - and it found out I was able to see my device in the ESA2 hardware manager. It offered to change firmware, which I did. What it did was to revert from 1.24 to 1.23, then everything worked in the hardware manager. I was also able to run DMX IO from it and with my hardware connected see it react !!

I have then tried on ESA2 and the device was not seen by the software.
I have then tried on DasLight 4, it was seeing the device but asked for firmware update so to be able to use and activate it.
So... I have done firmware upgrade with DasLight Hardware manager... which brought me back to the initial situation of XHL-NAP error. Very annoying !

I went back to ESA2 hardware manager to revert to firmware 1.23 since there seemed to be hope with that version, and I reinstalled 1.23 successfully, but then I decided to change the device name with that application... and it has just broken everything... The name I see in hardware manager has nothing to deal with the name I inserted and now it does not recognize the module version, so my previous trick was no longer working, and I'm not able to reset to any factory settings either...

I have created support call. it's brand new device and it's just non functional. please help.

[LEVI G]

I have had the same issue, but my interfaz is not detected. Help me, please.

[TomHat]

Hello,

For those of you who experience this error, please write a ticket on this website :
https://store.daslight.com/en/support

Thanks in advance.

Regards,