TOO MANY FAILURES

The previous Daslight version

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GERMAN
Posts: 13
Joined: Fri Aug 10, 2018 2:16 pm
Operating System: Windows

TOO MANY FAILURES

Post by GERMAN »

After 4 months, of 1000 errors, there is still no new version.
when will it be so we can work as professionals?
I think we should forget DASLIGHT and look for other more serious and reliable alternatives.
TomHat
Posts: 1371
Joined: Tue Feb 23, 2016 9:11 am
Location: France
Contact:

Re: TOO MANY FAILURES

Post by TomHat »

Hello,

Sorry for the delay.
I just sent you a private beta version. Please let me know of this version fixes the problems you've been experiencing.

Regards,
TomHat
--
Daslight Support

Mail : [email protected]
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500
Michalowski
Posts: 1
Joined: Tue Dec 04, 2018 9:37 am
Operating System: Windows

Re: TOO MANY FAILURES

Post by Michalowski »

TomHat wrote:Hello,

Sorry for the delay.
I just sent you many reasons why people should try probiotics for gut health and a private beta version. Please let me know of this version fixes the problems you've been experiencing.

Regards,


Hi TomHat, when is this beta version supposed to go live btw? Or are you sending it to everyone who'd like to test it out?
Last edited by Michalowski on Thu Oct 26, 2023 12:38 pm, edited 2 times in total.
TomHat
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Location: France
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Re: TOO MANY FAILURES

Post by TomHat »

Hey,

The version should be released soon. Although I send our latest builds to those of our customer who seem to be needing an urgent fix for a bug/crash they've reported.

Regards,
TomHat
--
Daslight Support

Mail : [email protected]
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500
GERMAN
Posts: 13
Joined: Fri Aug 10, 2018 2:16 pm
Operating System: Windows

Re: TOO MANY FAILURES

Post by GERMAN »

Thank you for your interest and quick response TomHat, but almost everything remains the same.
It does not work button pause of group scenesen show, I have only tried this because it was very important for me, I will try more things and I will report other errors
Attachments
DASLIGHT.jpg
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hutje
Posts: 27
Joined: Tue Aug 22, 2017 5:45 pm
Operating System: Windows

Re: TOO MANY FAILURES

Post by hutje »

Is there quick fix for this problem? I experienced the crashes and now all lights will go out when the program crashes. I control the lights during a basketball game. Please provide a fix. I can't go back to the previous version because the save file is not supported for previous versions.

Please help
hutje
Posts: 27
Joined: Tue Aug 22, 2017 5:45 pm
Operating System: Windows

Re: TOO MANY FAILURES

Post by hutje »

It happens randomly and sometimes when doing nothing. I use daslight 4 with launchpad.
Also when the program crashes, it will stay in the last scene until I shutdown the program, then the scene blackout.

Is it possible to provide an update to prevent a blackout when program closes? So the daslight interface keeps sending the last received signal to the DMX output?
TomHat
Posts: 1371
Joined: Tue Feb 23, 2016 9:11 am
Location: France
Contact:

Re: TOO MANY FAILURES

Post by TomHat »

GERMAN wrote:It does not work button pause of group scenesen show, I have only tried this because it was very important for me, I will try more things and I will report other errors


Sorry I'm afraid I don't quite understand what it is that doesn't work as it should.
Could you please explain ?

Regards,
TomHat
--
Daslight Support

Mail : [email protected]
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500
TomHat
Posts: 1371
Joined: Tue Feb 23, 2016 9:11 am
Location: France
Contact:

Re: TOO MANY FAILURES

Post by TomHat »

hutje wrote:Is there quick fix for this problem? I experienced the crashes and now all lights will go out when the program crashes. I control the lights during a basketball game. Please provide a fix. I can't go back to the previous version because the save file is not supported for previous versions.


Hello,

The lights do go out when the software crashes. Sorry about that, but the interface automatically goes back into StandAlone mode when it's disconnected from the software.
Do you experience this crash with other shows aswell ? On other computers as well ? I'm trying to figure out what could be causing random crashes like this, because they are so hard to reproduce.

Regards,
TomHat
--
Daslight Support

Mail : [email protected]
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500
GERMAN
Posts: 13
Joined: Fri Aug 10, 2018 2:16 pm
Operating System: Windows

Re: TOO MANY FAILURES

Post by GERMAN »

FORGIVE FOR MY ENGLISH, I'M TRYING TO EXPLAIN YOU
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TomHat
Posts: 1371
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Re: TOO MANY FAILURES

Post by TomHat »

Hello,

Alright, sorry about this. Now could you try adding ER buttons this way ?
GROUP BUTTON.png
GROUP BUTTON.png (147.02 KiB) Viewed 25245 times


You also can add an ER group button by performing a alt+click on the button itself. That'll automatically add the button in your ER panel.

In the mean time, I will make sure this issue you reported doesn't appear anymore.
Hope this helps.

Regards,
Attachments
GROUP BUTTON 2.png
GROUP BUTTON 2.png (80.8 KiB) Viewed 25245 times
TomHat
--
Daslight Support

Mail : [email protected]
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500
GERMAN
Posts: 13
Joined: Fri Aug 10, 2018 2:16 pm
Operating System: Windows

Re: TOO MANY FAILURES

Post by GERMAN »

thank you TomHat, your solution served me
hutje
Posts: 27
Joined: Tue Aug 22, 2017 5:45 pm
Operating System: Windows

Re: TOO MANY FAILURES

Post by hutje »

Isn't there a way to send you my crash log when it happens?
This way you can know exactly what happened...
TomHat
Posts: 1371
Joined: Tue Feb 23, 2016 9:11 am
Location: France
Contact:

Re: TOO MANY FAILURES

Post by TomHat »

Hello,

You could send me the crash log text directly over PM next time you experience a crash. Sadly, MacOS crash logs aren't always so explicit and don't disclose much data. But we'll give it a go.

Regards,
TomHat
--
Daslight Support

Mail : [email protected]
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500
hutje
Posts: 27
Joined: Tue Aug 22, 2017 5:45 pm
Operating System: Windows

Re: TOO MANY FAILURES

Post by hutje »

I have send you an email with the crash files. Also, now I got another crash. It freezes and windows asks me if i want to wait or close... I tried waiting for 20 minutes, but when I tried to close, I am denied to close daslight in as background process.
The only way is restarting my computer before I can start daslight again.

And because of the freeze, it doesn't make a crash log...
Attachments
A screenshot of the crash and freeze
A screenshot of the crash and freeze
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