Startup Frozen Splash screen

The previous Daslight version

Moderators: TomHat, simonB

wozlit
Posts: 1
Joined: Thu Mar 15, 2018 5:58 am
Operating System: Windows

Startup Frozen Splash screen

Post by wozlit »

Hi There,

Just wondering if anyone else is experiencing a freeze upon startup for Daslight4. This happened also with Dalight4 Beta. The program opens fully and the splash screen fades away as per normal then a split second later re-appears and is frozen. When this happens nothing on the program can be used, essentially locking the software and requires restart. I have to restart between 2 to an infinite number of times to get passed this issue.

Any advice welcome :)

FYI - PC: Win7 Ultimate 64bit, i7-4510U, 8GB Ram, Daslight4 version Dec 22 2017 (17.1222.8437.1300)
Screenshot attached
Attachments
Screenshot
Screenshot
Daslight4Freeze.jpg (82.43 KiB) Viewed 3203 times
TomHat
Posts: 1380
Joined: Tue Feb 23, 2016 9:11 am
Location: France
Contact:

Re: Startup Frozen Splash screen

Post by TomHat »

Hey,

Do you have any interface connected to the computer when you start the software ? It could be that something (message dialog) appears behind the splashscreen and prevents it from disappearing. Two things you can try :
- Start the software without any interface connected;
- Try and press "Escape" key to quit splashscreen.

Please let us know if this changed anything.

Regards,
TomHat
--
Daslight Support

Mail : [email protected]
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500
Post Reply