Daslight 4 Crashed

The new Daslight - for PC and Mac

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megashooter
Posts: 1
Joined: Tue Feb 28, 2017 9:07 pm
Operating System: Mac OS X

Daslight 4 Crashed

Postby megashooter » Tue Feb 28, 2017 9:09 pm

Hello,

My Daslight Software crashes, wenn i will patch my lights.
System: Mac OS Sierra 10.12.3 (newest)

It works only on my other Macbook, with an older Software, why?

Benno
Posts: 529
Joined: Tue Mar 31, 2015 3:31 pm
Location: Brighton
Contact:

Re: Daslight 4 Crashed

Postby Benno » Mon Mar 13, 2017 11:12 am

Does the crash happen as soon as you try to patch ANY fixture? We’ve heard of some customers having a similar crash when trying to patch on Mac. The developers have investigated this problem and found that certain other Mac software may be conflicting with Daslight 4.

Do you have any of the following software installed on your Mac or anything similar?

Magnet
Flexiglass
Popclip
BetterSnapTool

If so they may conflict with Daslight 4 and will need to be uninstalled
Benno
--
Product Support

nest303
Posts: 1
Joined: Sat Jul 29, 2017 3:29 am
Operating System: Mac OS X

Re: Daslight 4 Crashed

Postby nest303 » Sat Jul 29, 2017 3:38 am

oh my god my nightmare was fixed by uninstalling magnet. the only app I've bought from the App Store

highab
Posts: 10
Joined: Fri Mar 24, 2017 8:20 am

Re: Daslight 4 Crashed

Postby highab » Mon Feb 19, 2018 1:24 pm

Do you have an updated list of the software that causes this bug, or hints as to the type of software that causes this bug please?

TomHat
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Location: France
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Re: Daslight 4 Crashed

Postby TomHat » Mon Feb 19, 2018 2:56 pm

Hey,

These softwares are classified as window management tools for Mac.

Regards,
TomHat
--
Daslight Support

Mail : france@daslight.com
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500

highab
Posts: 10
Joined: Fri Mar 24, 2017 8:20 am

Re: Daslight 4 Crashed

Postby highab » Mon Feb 19, 2018 3:18 pm

Thanks, but I don't have any of the listed apps installed.

I don't have any window management apps installed either.

I do have exactly the same crash problem.

Could this be caused by splashtop streamer? Or the fact that I'm just testing the software on its own to see if we want to buy a dmx interface?

TomHat
Posts: 518
Joined: Tue Feb 23, 2016 9:11 am
Location: France
Contact:

Re: Daslight 4 Crashed

Postby TomHat » Thu Feb 22, 2018 8:44 am

Hey,

The software should work correctly, even without any interface connected to the computer.
The crash is linked with the computer's accessibility feature. If you're using any software which you're aware might affect this feature in any way, please try deactivating it and test Daslight again.

Hoipe this helps.
Regards,
TomHat
--
Daslight Support

Mail : france@daslight.com
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500

highab
Posts: 10
Joined: Fri Mar 24, 2017 8:20 am

Re: Daslight 4 Crashed

Postby highab » Thu Feb 22, 2018 9:18 am

Tried it on another, older imac. Managed to patch and start to learn the software. When I closed daslight the computer froze.
Was also running propresenter at the time.

TomHat
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Location: France
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Re: Daslight 4 Crashed

Postby TomHat » Thu Feb 22, 2018 3:58 pm

Hey,

Crash on exit sounds like a totally other thing. I don't think it's linked at all. Did this Freeze problem appear often ? Or only once ?

Regards,
TomHat
--
Daslight Support

Mail : france@daslight.com
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500

tidenhub
Posts: 1
Joined: Tue Feb 27, 2018 7:46 pm
Operating System: Mac OS X

Re: Daslight 4 Crashed

Postby tidenhub » Tue Feb 27, 2018 8:51 pm

megashooter wrote:My Daslight Software crashes, wenn i will patch my lights.

I did run into the same issue using macOS High Sierra 10.13.3 and Daslight 4 Dec 22 2017.
I have to kill Hyperdock and RescueTime to make Daslight work and I use the Activity Manager to force kill the applications.

highab
Posts: 10
Joined: Fri Mar 24, 2017 8:20 am

Re: Daslight 4 Crashed

Postby highab » Wed Feb 28, 2018 9:08 pm

TomHat wrote:Did this Freeze problem appear often ? Or only once ?


Not had the time to play with Daslight any more since then, so I don't know as yet.


Played with it for a couple of hours yesterday with Safari and ProPresenter open at the same time.The computer didn't freeze, so maybe the previous freeze was unrelated

Riffraff04
Posts: 1
Joined: Fri Mar 23, 2018 5:08 pm
Operating System: Mac OS X

Re: Daslight 4 Crashed

Postby Riffraff04 » Fri Mar 23, 2018 5:17 pm

same problem here. When I try to patch a device the prog. crash. I have none of the progs above on my Mac.

The weird is, at the first time I used the software everything works fine. I could add my moving heads and LED spots.

Then I tried to add a generic device in "_GENERIC/single channel". Since this time the program crashes.

I tried to reproduce this on my PC, but on the PC it works.

highab
Posts: 10
Joined: Fri Mar 24, 2017 8:20 am

Re: Daslight 4 Crashed

Postby highab » Fri Mar 23, 2018 6:40 pm

I moved over to the computer we're actually going to use for the job and it works OK. I never needed to find out the actual problem on the newest of our computers that meant daslight wouldn't work, so sorry I can't tell you how I managed to sort out the problem.

TomHat
Posts: 518
Joined: Tue Feb 23, 2016 9:11 am
Location: France
Contact:

Re: Daslight 4 Crashed

Postby TomHat » Mon Mar 26, 2018 6:50 am

Hey,

Riffraff04 wrote:same problem here. When I try to patch a device the prog. crash. I have none of the progs above on my Mac. The weird is, at the first time I used the software everything works fine.


When does the program crash exactly ? Does the crash happen everytime you select a fixture in a list ?
Could you try just selecting a step in a scene's steps list ? Does Daslight4 crash there too ?

Regards,
TomHat
--
Daslight Support

Mail : france@daslight.com
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500


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