Limited mode? Topic is solved

The new Daslight - for PC and Mac

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roeldm
Posts: 16
Joined: Mon Jul 18, 2016 2:53 pm
Operating System: Windows

Limited mode?

Postby roeldm » Wed Sep 14, 2016 9:28 am

Hi all,

Another day, another problem :)

When I started Daslight 4 half an hour ago, i got this message, I never had this before:
Image

I checked my interface settings:
Image

When I check my interface online:
Image

Did I run in some kind of "demo" full mode the past months? I bought the interface on 29.06.2016

Enlighten me with your wisdom ;)

TomHat
Posts: 487
Joined: Tue Feb 23, 2016 9:11 am
Location: France
Contact:

Re: Limited mode?

Postby TomHat » Wed Sep 14, 2016 12:00 pm

Hey roeldm,

Could you please send me the serial number of your device by PM, so that we can see what's happening with your device ?

Regards,
TomHat
--
Daslight Support

Mail : france@daslight.com
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500

roeldm
Posts: 16
Joined: Mon Jul 18, 2016 2:53 pm
Operating System: Windows

Re: Limited mode?

Postby roeldm » Wed Sep 14, 2016 2:55 pm

Roger,

Sent!

turnerbp
Posts: 1
Joined: Thu Mar 09, 2017 5:22 pm
Operating System: Mac OS X

Re: Limited mode?

Postby turnerbp » Thu Mar 09, 2017 5:29 pm

I am having the same problem with my DVC Fun. Can you help as well. My Serial number is 381351. Thanks, Brian

TomHat
Posts: 487
Joined: Tue Feb 23, 2016 9:11 am
Location: France
Contact:

Re: Limited mode?  Topic is solved

Postby TomHat » Fri Mar 10, 2017 7:47 am

Hey Brian,

I can't see any appearing problem with your interface. What exactly goes wrong ?

Regards,
TomHat
--
Daslight Support

Mail : france@daslight.com
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500

thibdelep
Posts: 6
Joined: Tue May 09, 2017 10:05 am
Operating System: Windows

Re: Limited mode?

Postby thibdelep » Tue May 09, 2017 10:16 am

Hi, i've the same problem with my DVC FUN : daslight 4 indicates that it's a limited version, and i just can use 32 steps...
My serial number is 380611.

Thank you
Thibault

TomHat
Posts: 487
Joined: Tue Feb 23, 2016 9:11 am
Location: France
Contact:

Re: Limited mode?

Postby TomHat » Tue May 09, 2017 10:32 am

Hey Thibault,

Your interface is in express mode. This mode only allows 32 steps per scene and 4 scenes playing at the same time.
Here is what SonoVente mentions about the product limitations (French version as I understand you are French):
DVC Fun.png
DVC Fun.png (21.13 KiB) Viewed 2210 times


You can buy extra channels and unlock the "Express Mode" limitations from this website : https://store.dmxsoft.com/

Hope this helps.

Regards,
TomHat
--
Daslight Support

Mail : france@daslight.com
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500

thibdelep
Posts: 6
Joined: Tue May 09, 2017 10:05 am
Operating System: Windows

Re: Limited mode?

Postby thibdelep » Tue May 09, 2017 8:47 pm

Thanks bro, forever yours


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